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17. The objectives of work center scheduling include which of the
following?
Providing variety to workforce
Following all the priority rules
Minimizing setup costs
Avoiding tradeoffs
18. For which of the following should we use an R-chart to monitor
process quality?
Deciding whether an airliner has sufficient fuel for its trip
Determining whether vehicles from a motor pool will run
Weighing trucks at a highway inspection station to determine if they are
overloaded
Student grades measured from 1 to 100
19. Which of the following is a major factor that distinguishes service
design and development from manufacturing design and development?
The service package has the same legal protection available to
manufactured goods.
The service process and service product can be developed independently.
Manufacturing is far more capital intensive than services.
The service package is the major output of the development process.
20. Which of the following is a time-to-market performance measure
used in judging product development performance?
Customer loyalty
Product reliability
Yield
Frequency of new-product introductions
21. In business forecasting, what is usually considered a medium-term
time period?
One to six months
Three months to two years
Six weeks to one year
One to five years