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20. Deming’s PDCA (plan, do, check, and act) cycle underlies what
inherent Six Sigma principle?
•
Continuous improvement
•
Control charting
•
Standard deviation
•
Project management
21. Which of the following is usually included as an inventory holding
cost?
•
Order placing
•
Quantity discounts
•
Breakage
•
Typing up an order
22. Which production process term best describes the situation when
activities in a stage of production must stop because there is no work?
•
Blocking
•
Starving
•
Staging
•
Buffering
23. In a Gantt chart the vertical axis represents which of the following?
•
Time
•
Revenue
•
Tasks
•
Cost
24. The Shingo system states that the way to prevent defects from
coming out at the end of a process is to do which of the following:
•
Redesign the process in order to mitigate the bottlenecks.
•
Utilize SQC (statistical quality control).
•
Introduce controls within the process.
•
Slow down production rates until the process is in control.
25. Which of the following terms describes the time a unit spends
actually being worked on together with the time spent waiting in a queue?
•
Flow time
•
Build time
•
Cycle time
•
Run time