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It is the emphasis of getting a product or a process right the first time. 10. shows the relationship between the total number of units produced and the unit production tim A Poisson distribution A learning curve Cycle time Service rate 11 Identify a true statement about services. A service is a tangible process. A service is inherently heterogeneous A service has physical dimensions. A service has very limited or no customer interaction. 12. In a the product remains in a specific location and the equipment labor and material required for the product are gathered to the specific location project layout functional layout manufacturing cell workcenter 13. Rachel performs an analysis in which she analyzes the performance of the clients of her organization relative to the expectations of the client's customers. In this scenario. Rachel is most likely using a Pareto analysis gap analysis Gantt chart bar chart 14. is the design operation and improvement of the processes that create and deliver a company's essential products and services. Inventory control Operations and supply chain management Product routing Aggregate sales and operations planning 15. determines the amount of inventory, which includes parts. components. and materials. necessary to produce a product