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Honda Celebrates Excellence At OpenRoad
BRAMPTON , BURNABY , SURREY
OpenRoad Auto Group is pleased to announce three of its Honda dealerships , Honda Brampton , Honda Burnaby , and Surrey Honda have once again been awarded the Honda Driving Excellence ( HDE ) recognition this year . The HDE initiative program celebrates Canadian dealerships that demonstrate exceptional customer service and possess profound knowledge of the Honda brand . Each dealership is graded in several key areas in sales , service , finance , and of course , customer satisfaction feedback in order to be nominated or recognized .
“ This award recognizes the dedication and talent that our teams at Honda Brampton , Honda Burnaby , and Surrey Honda have for bestin-class customer service ,” says Christian Chia , CEO of OpenRoad Auto Group . “ Congratulations to our hardworking team . We also thank our loyal customers at Honda Brampton , Honda Burnaby , and Surrey Honda for supporting and trusting us with your vehicle needs .”
In addition to receiving their second HDE in three years , Surrey Honda achieved the # 1 top sales volume in BC this year . “ Over the years Surrey Honda has made a place for itself in the community whether it be through various charitable initiatives or by being a familiar face for customers to come home to for their Honda needs . I am so proud of the team and our accomplishments ,” says Sharon
Rupal , Vice President of Regional Operations , OpenRoad Auto Group – Langley-Surrey Region .
This was Honda Burnaby ’ s third HDE recognition in a row , and Honda Brampton ’ s fourth HDE in five years . Honda Burnaby , in particular , earned top marks at 325 or 98.5 % of available points , giving them the additional distinction of “ High Achievers Club ” for the Pacific Zone . This score was also top in the country for the program .
“ I am incredibly proud of our teams at Honda Brampton and Honda Burnaby for achieving Honda Driving Excellence once again and for at least three years running ,” adds Aly Jiwani , Vice President of Regional Operations , OpenRoad Auto Group – Vancouver-Burnaby , Brampton , and Bellevue Regions .
Created in 2018 , HDE is a Customer Experience based program that includes all areas of the dealership . Dealerships must achieve top marks in CSI , training , facility audits , process documentation , and mystery shops . In addition , they must work throughout the year to monitor areas of opportunity within the scope of customer experience and develop , monitor , and adjust action plans to address these opportunities .