Onsite Insites by SatisFacts Research 2015 - 1st Quarter | Page 2

st 1 Quarter 2015 CONTENTS The Big Let Down 20 Best Practices 4 For Leasing 5 Free On-Demand Webinars 6 In Pursuit of Being…Fine? 9 2014 National Resdent Satisfaction Award Winners 11 In every issue 7 13 SatisFacts Research Suite 322 2360 W. Joppa Lane Lutherville, MD 22093 866.655.1490, phone [phone], fax [email protected] www.satisfacts.com Education Schedule 5-Minute Trainer 10 A word from Doug Time to congratulate our 2015 Resident Satisfaction Award winners – check out page 11!