Onsite Insites by SatisFacts Research 2014 - 4th Quarter - Page 18
51.6% of apartment hunters say they would
use an online ratings/reviews site in their search
for a new home.
Due to the Internet and rating sites, you no longer control your
brand…your customer does.
What you can do
using the Manager
• Respond directly
to online reviews
• Receive alerts
when a review of
Per the SatisFacts Index, ApartmentRatings.com rated as a top ten
One may say ApartmentRatings.com is a complaint site or it’s not
like TripAdvisor, but the bottom line is your property’s
ApartmentRatings.com page will show up at the top of a
prospect’s Google search.
ApartmentRatings.com has the highest closing ratio…so turn it
into a powerful marketing tool.
Contract for ApartmentRatings.com Manager Center so
you can engage with upset residents, take the
conversation offline, and resolve the issue.
Managing your online reputation is driven by managing
the resident experience.
Improve online ratings requires focusing on service delivery.
SatisFacts’ cost-effective resident feedback and support
programs help you measure and improve satisfaction!
Use findings to improve performance one resident at a
time…and overall…to reduce the likelihood of negative posts
• Monitor activity
of ratings and
• Customize your
• Upload photos
• Access to the
Take control of