Onsite Insites by SatisFacts Research 2014 - 2nd Quarter | Page 15

a word from Doug...
Everyone Loves a Winner!

SatisFacts is thrilled each year to announce its national resident
satisfaction award winners. SatisFacts works with over 200 property
management companies and well over a million apartment homes
nationally so earning an award cannot be taken lightly. It’s based on
resident perceptions that the company’s leadership and team members
are focused on the best practices that impact satisfaction and
retention! By successfully delivering an outstanding resident experience,
each client’s residents reward this effort with higher lease renewal rates
and less resistance to rent increases...and the ability to proudly promote
the company as a best-of-breed service provider, which is immensely
important in today’s ratings-obsessed world.

We Recognize and Promote Excellence...Clients See Turnover Drop
and Their Online Reputation Grow!
“Everyone wins when there is a passion for
delivering world-class service.
Residents
reward with their renewals. Reduced turnover
grows NOI.
And dramatic marketing
advantages can be realized leveraging scores
and awards to boost a property and company’s
online reputation.
When resident expectations are being met and
exceeded, then SatisFacts helps you leverage
this by using award logos in advertising and
marketing programs, posting scores online via
our relationships with TurnSocial and
PropertySolutions, and being able to seamlessly
integrate ratings directly into property pages
on ApartmentRatings.com via the powerful
Verified Resident Program.”

SatisFacts Award Program
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