Onsite Insites by SatisFacts Research 2014 - 1st Quarter | Page 2

st 1 Quarter 2014 CONTENTS Putting The Resident’s  Convenience Above Our Own 6 20 Best Practices 7 Increasing Value The 275 Revolution A Look at First Communities The Basic Secrets of True  Success Stories By Jackie Ramstedt “Community” Begins With You 8 10 14 In every issue 4 5‐Minute  Trainer 5 Education  Schedule 16 17 SatisFacts Research Suite 322 2360 W. Joppa Lane Lutherville, MD 22093 866.655.1490, phone 866.655‐1941, fax [email protected] www.satisfacts.com A word from  Doug The SatisFacts  Index 12 Photos from The SatisFacts  Grand Prix