On Your Own; Your Legal Right @ Eighteen On Your Own formatted final version | Page 26

cancel your order and receive a full refund, or wait for a new shipping day.
The company must give you a free way to notify them of your choice: a
postage-paid, pre-addressed post card or a toll-free number you can call.
If you decide you want to cancel, you must notify the company—silence
on your part means you’re willing to wait for the new date.
If you decide to cancel, the company must refund your money within 7
business days of cancellation. If you purchased by credit card, the company
must adjust your statement by the next billing period.
If your order is delayed a second time, the company must notify you again
and must assume you want to cancel. If you do not want to cancel, you
must notify the company.
If the company does not follow the law, you should notify the Federal Trade
Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580.
For more information on consumer issues or problems, contact the Vermont
Consumer Assistance Program through the process described below.
Seeking Help
The Public Protection Division is part of the Attorney General’s Office in
Montpelier. Its primary responsibility is to enforce Vermont’s Consumer
Fraud Act, which prohibits “unfair methods of competition” and “unfair
or deceptive acts or practices.” The Consumer Assistance Program
(“CAP”), located in Burlington, mediates numerous consumer
complaints each month. The scope of the division’s activities is governed
by legislation, and there are certain things that the division, by law, can
and cannot do.
The Public Protection Division can attempt to resolve every complaint CAP
receives relating to allegedly unfair or deceptive acts or practices in the
marketplace by contacting the business complained about and requesting
that it contact you to either resolve your complaint or satisfactorily
explain its side of the story, investigate complaints where there appears
to be a pattern or practice in violation of the law, and follow up with legal
action if a significant violation is found.
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