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Middlesex Savings Bank has enjoyed tremendous growth during the past few years.
The Massachusetts-based mutual savings
bank has more than doubled in size to 28
branches, 59 ATMs and just under 600
employees, and it has also seen massive
growth in its IT department. With this
expansion has come a sharp focus on how
to best position IT to become even more
relevant to the organization.
“What we have realized is that IT needs
to do more than just run technology, and
we needed different skill sets on our team,
like business analysts and project managers,” says Sean Burke, SVP and IT director at
Middlesex Bank. “It needs to be strategically positioned to add value and understand
unique business needs.”
All too often, today’s IT department is strong
technically but struggles to relate to the
business and is stuck in “run” mode. But
Middlesex Savings Bank is setting out to
change that by empowering the IT department to have better communication and
alignment with other business units.
For instance, Burke’s team now includes a
number of business analysts who work in
IT but are assigned to bu