ON June 2016 | Page 19

FRANKLIN COVEY’S 13 BEHAVIORS OF HIGH TRUST™ How do you build trust? Exhibit the following behaviors: 1. Talk Straight 2. Demonstrate Respect 3. Create Transparency 4. Right Wrongs 5. Show Loyalty 6. Deliver Results Putting it All Together 7. Get Better With trust in place, unbreakable relationships 8. Confront Reality can begin to form. In the case of EDC, the company was able to act with agility 9. Clarify Expectations and speed when replacing its storage and compute environment because of the trusted 10. Practice Accountability partnership between EDC and Atrion. Using better and more effective communica- 11. Listen First tion methods increases the level of trust at all levels and, once you’ve found those levels of 12. Keep Commitments trust, the cost of doing business goes down and the speed of doing business increases. 13. Extend Trust “We all know that trust takes an eternity to earn yet mere seconds to tear down,” says DeLuca. “So be intentional with your words, focus on your behaviors and nonverbal cues, and always remain your authentic self.” 18