FRANKLIN COVEY’S
13 BEHAVIORS
OF HIGH TRUST™
How do you build trust?
Exhibit the following behaviors:
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
Putting it All Together
7. Get Better
With trust in place, unbreakable relationships
8. Confront Reality
can begin to form. In the case of EDC,
the company was able to act with agility
9. Clarify Expectations
and speed when replacing its storage and
compute environment because of the trusted
10. Practice Accountability
partnership between EDC and Atrion.
Using better and more effective communica-
11. Listen First
tion methods increases the level of trust at all
levels and, once you’ve found those levels of
12. Keep Commitments
trust, the cost of doing business goes down
and the speed of doing business increases.
13. Extend Trust
“We all know that trust takes an eternity to earn
yet mere seconds to tear down,” says DeLuca.
“So be intentional with your words, focus
on your behaviors and nonverbal cues, and
always remain your authentic self.”
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