Trust: It Starts With Communication
As was the case with EDC, strong communication—whether between two organizations,
two coworkers, a supervisor and an employee,
etc.—is a critical stepping stone to forging
trust. By being able to have open dialogue,
present new concepts and explore different
paths, those businesses or employees begin
to form a trusted relationship.
“To build trust, you have to possess the ability
to communicate in a transparent and vulnerable way,” explains Hebert. “This means sometimes you have to have crucial and difficult
conversations that enable us to break down
walls, find commonalities, express desired
intent and form unbreakable relationships.
And when that communication is that pure
and honest, those solid relationships form
expediently.”
So if communication is the backbone to forming trust, how can we communicate better?
1. Be Upfront About Your Intent
Chances are you’ve been asked to do a trust
fall a time or two in your life—or at least heard
of the teambuilding exercise. Did it ever go
like this?
Check out the video: https://www.youtube. com/
watch?v=wPOgvzVOQig
Too often, we assume that the other person
understands our desired outcome and, in so
doing, we take shortcuts with our communication or use vague words that lead to little
clarity. In the video, the young girl’s intention
was to catch her sister, but the directions were
too vague resulting in a disastrous outcome,
albeit a funny one.