FEATURE STORY
Every chiropractor values high
quality care for patients. But the
notion of care doesn’t end with your
clinical skills. A practitioner’s bedside
manner and friendly, efficient clinic
staff can
The case for providing excellent patient
be just as
experiences is clear — happy, relaxed
important.
patients are more engaged and more
THE POWER OF DATA • MEASURE
YOUR STAFF’S EXPERIENCES •
HAVE A PROFESSIONAL MORNING
ROUTINE • GET BUY-IN FOR
CHANGES • DON’T PHONE IT IN •
DELIVER COMPLETE AND ACCURATE
MESSAGES AT THE RIGHT TIME •
SEND APPOINTMENT REMINDERS
• STREAMLINE YOUR CHECK-IN
PROCESS • COMMUNICATION IS THE
FOUNDATION • BUILD SUPPORTS FOR
SELF-MANAGEMENT • DILIGENTLY
APPLY EVIDENCE-BASED CARE
• ADDRESS THE PSYCHOSOCIAL
ASPECTS OF CHRONIC PAIN • GET
PROACTIVE WITH PREVENTATIVE
CARE FOR SENIORS • REACH
BEYOND THE CLINIC THROUGH
VOLUNTEERING • REDISCOVER THE
JOY OF CHIROPRACTIC!
adherent, and their clinical outcomes are
better. There is also a strong business
case, as patient experiences are linked to
financial performance, malpractice risk,
patient loyalty, employee satisfaction, and
staff turnover.
A modern understanding of high quality
care means providing an excellent patient
experience before anyone even walks
through the door. This article will highlight
15 STR ATEG IE S
that can help you improve the patient
experiences your clinic offers.
www.chiropractic.on.ca
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