CONTENTS
FEATURES
Your Patients' Experience
Curating an exceptional experience for your
patients is critical to success in practice.
Read insights from new research and the
perspectives of a "customer experience"
leader. Understanding your patients better is
the first step to serving them better.
“
Individuals trust their past experiences and rely on
personal networks to make health care decisions,
particularly in provider selection."
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16
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Evolving Patient Care
Over the last decade the Ontario Health Care
System has undergone significant change. The
goal? To put patients at the centre of the team of
care.
8
Thinking Critically
In Business & Practice
The human mind is a powerful machine.
Learn to harness its power through the
combination of fast and slow thinking.
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2
FALL 2013
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