2023 AWARDS CRITERIA
OFFICE AWARDS
QUALITY SERVICE OFFICE
80 % minimum required percentage of all transactions successfully sent a survey . 50 % minimum survey return rate . 90 % Overall Awards score , weighted 40 % Performance , 40 % Satisfaction , 20 % Recommendation , measured between January 1 , 2023 and January 3 , 2024 . Minimum of 30 returned surveys is required
QUALITY SERVICE PINNACLE OFFICE
( in addition to the Quality Service Office Award criteria )
95 % minimum Overall Awards score for two consecutive years . Minimum 50 % survey return rate ( measured between January 1 , 2022 and January 4 , 2023 ). Must have achieved a Quality Service award or a Quality Service Pinnacle award in 2022 for eligibility for the Quality Service Pinnacle award in 2023 .
CENTURION ® OFFICE
CENTURION ® OFFICE : AGC : $ 2,830,000 – $ 5,659,999 , Award Units : 490 – 979.9 DOUBLE CENTURION ® OFFICE : AGC : $ 5,660,000- $ 8,489,999 , Award Units : 980 – 1469.9 GRAND CENTURION ® OFFICE : AGC : $ 8,490,000 and above , Award Units : 1,470 and above
PRESIDENT ’ S AWARD In recognition of the importance of quality service to the profitability and success of a sales associate , the CENTURY 21 ® System presents the prestigious President ’ s Award to producers and teams achieving both CENTURION ® level production and the Quality Service Pinnacle Award in the same year .
AMBASSADOR AWARD ( awarded one time only ) To recognize success in delivering exceptional quality service while maintaining superior production , the Ambassador Award honors those offices that have achieved the highly sought after President ’ s Award 5 times in the past 7 years , including the current awards year . Presented one time only , the award exemplifies an office ’ s repeated commitment to its customers and the CENTURY 21 System .
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