1. Checking how much the customers ( to whom
we are making the product /performing the ser-
vices)
2. Checking with the data (information) what is
our performance level within ourselves,
3. Verification done by other personnel who are
not directly or indirectly responsible at process lev-
el to evaluate our performance in the form of inter-
nal audit
4. Reviewing with the management and providing
information about out process and getting direc-
tions /guidance from management.
We generate many documents and records (docu-
mented information) in order to provide evidences
and to review our performance and uplift our per-
formance which in turn improves our organization
brand in front of our customers /market. However
as engineers it is our responsibility to provide pre-
cise and accurate information based on the records
to our management so that they take the organiza-
tion to higher level. Because management cannot
verify all the activities of the organization and that
is the purpose of our presence in the organization.
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