Academic year: 2024-2025
Service Writer- Certificate
Program Code: 906021
The Service Writer Certificate is designed for people who are interested in working as a Service Writer in a new or used car dealership, truck dealership or an independent vehicle repair shop.
Delivery
Day Full-time Part-time
Explore Locations
This program is offered at:
Curriculum
Students following the study plan below will complete the certificate in the number of semesters shown.
8 Week 1 10104101- Selling Principles 3 10104191- Customer Service 3 10602107- Auto Service Fundamentals 2
8 Week 2 10801196- Oral / Interpersonal Comm 3
10809198- Intro to Psychology 3 10103121- MS Word Intro 1
Total Credits 15
Aurora Crivitz Green Bay Luxemburg Marinette Oconto Falls Shawano Sturgeon Bay
Program Costs & Financial Aid
Tuition: $ 2,946, Books: $ 0, Supplies: $ 0 Total Approximate Costs $ 2,946 See costs of tuition, books, and supplies.
Contact an NWTC admissions advisor to find the best way to pay for this program.
Estimates based on in-state residency. Please visit the following URL to learn more about tutition and fees for this program. https:// www. nwtc. edu / admissions-and-aid / paying-for-college / tuition-and-fees? ProgramCode = 906021
Course Descriptions
Selling Principles 10104101 Explore selling as a career and the success factors in selling. Learn the consultative selling process including product / industry knowledge, approach techniques, needs assessment, product presentation and demonstration, handling objections, and closing the sale successfully to build a relationship. Course Typically Offered: Fall Spring
Customer Service 10104191 Examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement. Course Typically Offered: Summer Fall Spring
Auto Service Fundamentals 10602107 Safety and the use of basic hand / power tools in accordance with industry standards. Introduced to the automotive service industry and learn to use both comprehensive and manufacturer ' s service information to perform basic under-hood and under-car services.( Prerequisite: Accepted into the Automotive Technology and / or Automotive Technician program) Course Typically Offered: Fall
Oral / Interpersonal Comm 10801196 This course focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.( Prerequisite: Next Gen Rdg score greater / equal to 250 AND Writing score greater / equal to 237; OR ACT Rdg score greater / equal to 16 AND English score greater / equal to 16; OR preparatory course-contact an academic advisor at 920-498-5444) Course Typically Offered: Summer Fall Spring
Intro to Psychology 10809198 Survey of theoretical foundations of human behavior such as sensation and perception, motivation, emotions, learning, personality, psychological disorders, therapy, stress, and human diversity in personal, social and vocational settings.( Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with " B " or better OR Corequisite: 10-831-102, English Comp Prep) Course Typically Offered: Summer Fall Spring
MS Word Intro 10103121 Course Typically Offered: Summer Fall Spring
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