Course Descriptions
Selling Principles 10104101 Selling as a career ; success factors in selling ; personality development ; product knowledge ; and the sales process involving preparation , approach , presentation-demonstration , handling objections , and closing the sale successfully . Course Typically Offered : Fall Spring
Customer Service 10104191 Examine customer service culture , develop communication and listening skills , explore diversity in the workplace , develop skills for handling challenging customers , and explore the impact of technology on customer service and engagement . Course Typically Offered : Summer Fall Spring
Transportation Service Operati 10412125 Introduces the auto and diesel shop environment , safety and the use of basic hand / power tools in accordance with industry standards , use of manufacturer ' s service information and literature , handling hazardous materials , and emphasizes general shop safety and general shop practices . Course Typically Offered : Fall
Auto Service Operations 10602101 Students will perform and understand oil change and multipoint vehicle inspections ; writing a repair order ; battery jump starting , charging , and safety ; tire inspection , removing , replacement , and repair . ( Prerequisite : 10-412-125 Transportation Service Operations ) Course Typically Offered : Fall
Oral / Interpersonal Comm 10801196 This course focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation , group activity , and other projects . The study of self , conflict , and cultural contexts will be explored , as well as their impact on communication . ( Prerequisite : Next Gen Rdg score greater / equal to 250 AND Writing score greater / equal to 237 ; OR ACT Rdg score greater / equal to 16 AND English score greater / equal to 16 ; OR preparatory course-contact an academic advisor at 920-498-5444 ) Course Typically Offered : Summer Fall Spring
Intro to Psychology 10809198 Survey of theoretical foundations of human behavior such as sensation and perception , motivation , emotions , learning , personality , psychological disorders , therapy , stress , and human diversity in personal , social and vocational settings . ( Prerequisite : Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107 , College Reading and Writing 1 with " B " or better OR Corequisite : 10-831-102 , English Comp Prep ) Course Typically Offered : Summer Fall Spring
MS Word Intro 10103121 word processing basics including creating , revising , formatting , printing ; sections , tabs , multiple-page numbering ; manipulating text ; creating headers / footers ; creating / formatting tables , graphics ; and merging documents . Course Typically Offered : Summer Fall Spring
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