Customer Service 10104191 Examine customer service culture , develop communication and listening skills , explore diversity in the workplace , develop skills for handling challenging customers , and explore the impact of technology on customer service and engagement .
Course Typically Offered : Summer Fall Spring
Accounting Principles 10101106 This course provides the opportunity to learn the fundamentals of the accounting cycle , recording business transactions , preparations of the financial statements , financial statement analysis , accrual accounting , accounting for cash and internal controls , and payroll . Course Typically Offered : Summer Fall Spring
GERO : Death and Dying 10544206 Study of losses across the lifespan associated with death and dying . Societal and personal views of death , dying , and bereavement and recommendations for healthy transitions in coping with loss will be explored . Course Typically Offered : Fall
GERO : Legal & Ethical Issues Ag 10544207 Covers concepts and structures involved in the legal and ethical realm of gerontology including Power of Attorney for health care / finance , guardianships , trusts , reallocation of assets , spending down , Medicare / Medicaid benefits , supplemental insurance , Social Security , elder abuse / neglect , financial exploitation , reporting abuse / neglect and relevant governmental policy . Learners will be able to apply knowledge by learning advocacy techniques to benefit senior populations on a community , local , and federal level . ( Prerequisite : 10-544-204 , Social Gerontology ) Course Typically Offered : Fall
GERO : Generations & Diversity 10544210 Course Typically Offered : Fall
GERO : Programs & Services Aging 10544209 An overview of social policy as it relates to aging and available federal funding for the senior consumer . Students will learn the resources available in the community , eligibility criteria , and how to access and coordinate services for seniors . Supplementing social networking and enhancing mental health functioning for the aging population will also be discussed . Students will explore different career fields within gerontology . ( Prerequisites : 10-544-207 , GERO : Legal and Ethical Issues of Aging ; 10-544-210 , GERO : Generations & Diversity Aging ) Course Typically Offered : Spring
Marketing Principles 10104110 Marketing management , market segmentation , market research , consumer behavior , product decisions and management of distribution , pricing , promotional decisions for strategy planning . Course Typically Offered : Fall Spring
Supervision 10196191 Front-line supervisory functions including planning , controlling , delegating , organizing , human motivation , decision-making , conflict resolution , and managing a diverse workforce . Course Typically Offered : Summer Fall Spring
GERO : Developing Gerontology 10544208 Exploration of effective communication styles and interview techniques for developing rapport and relationships with aging populations . Other topics include ethics and boundaries , self-determination , case plan development and implementation , documentation skills , research and grant funding , and compassion fatigue . ( Prerequisites : 10-544-207 , GERO : Legal & Ethical Issues Aging ; 10-544-210 , GERO : Generations and Diversity in Aging ) Course Typically Offered : Spring
GERO : Gerontology Internship 10544212 Students integrate concepts from all previous courses through supervised training in an appropriate setting and actual work experience and observation . Learners will further develop their critical thinking skills through communications and counseling experience , client assessment and case plan development and implementation . Learners will also share experiences and provide feedback online throughout the course . ( Prerequisites : 10-544-207 , Legal and Ethical Issues of Aging ; 10-544-210 , Gero : Generations and Diversity in Aging ; Corequisites : 10-544-208 , Gero : Developing the Gerontology Professional ; 10-544-209 , Gero : Programs and Services in Aging .) Course Typically Offered : Summer Fall Spring
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