Printed : 12 / 17 / 2021 Academic Year 2022-2023
Program Code 906021
The Service Writer Certi�cate is designed for people who are interested in working as a Service Writer in a new or used car dealership , truck dealership or an independent vehicle repair shop .
This program is offered at : Aurora Crivitz Green Bay Luxemburg Marinette Oconto Falls Shawano Sturgeon Bay
First Semester
10-104-101 Selling Principles 10-104-191 Customer Service 10-412-125 Transportation Service Operati 10-602-101 Auto Service Operations 10-801-196 Oral / Interpersonal Comm 10-809-198 Intro to Psychology 10-103-121 Micro : Word-Intro Semester Total
Total Credits
3 3 1 1 3 3 1 15.00
15.00
Apply at www . nwtc . edu / apply . Enroll in classes .
10-104-101 SELLING PRINCIPLES ... selling as a career ; success factors in selling ; personality development ; product knowledge ; and the sales process involving preparation , approach , presentation-demonstration , handling objections , and closing the sale successfully . Course Typically Offered : Fall / Spring
10-104-191 CUSTOMER SERVICE ... examine customer service culture , develop communication and listening skills , explore diversity in the workplace , develop skills for handling challenging customers , and explore the impact of technology on customer service and engagement . Course Typically Offered : Summer / Fall / Spring
10-412-125 TRANSPORTATION SERVICE OPERATIONS ... introduces the auto and diesel shop environment , safety and the use of basic hand / power tools in accordance with industry standards , use of manufacturer ' s service information and literature , handling hazardous materials , and emphasizes general shop safety and general shop practices . Course Typically Offered : Fall
10-602-101 AUTO SERVICE OPERATIONS ... students will perform and understand oil change and multipoint vehicle inspections ; writing a repair order ; battery jump starting , charging , and safety ; tire inspection , removing , replacement , and repair . ( Pre-requisite : 10-412-125 Transportation Service Operations ) Course Typically Offered : Fall
10-801-196 ORAL / INTERPERSONAL COMMUNICATION ... this course focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation , group activity , and other projects . The study of self , con�ict , and cultural contexts will be explored , as well as their impact on communication . ( Prerequisite : Next Gen Rdg score greater / equal to 250 AND Writing score greater / equal to 237 ; OR ACT Rdg score greater / equal to 16 AND English score greater / equal to 16 ; OR preparatory course-contact an academic advisor at 920-498-5444 ) Course Typically Offered : Summer / Fall / Spring
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