Printed : 12 / 17 / 2021 Academic Year 2022-2023
Program Code 311546
This one-year technical diploma emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems , Microsoft Word , and Microsoft Excel . As a graduate , you may choose a career as an IT consultant , providing one-on-one problem solving to computer users , or work as a computer sales representative .
This program is offered at : Green Bay �
All credits from this technical diploma apply toward the following associate degree ( s ):
IT : Technology Support Specialist , 101543
Some credits from the following certi�cate ( s ) apply toward this technical diploma :
IT : Technology Support , 901542
Curriculum : Students following the study plan below will complete the IT : Technology Support Technician Technical Diploma in the number of semesters shown .
First Semester
10-890-101 College 101 10-107-107 Intro to IT 10-154-160 IT : Support : Software-Intro 10-154-150 IT : Support : Hardware-Intro 10-150-177 IT : Network : Network Essentials 10-804-133 Math & Logic 10-801-136 English Composition 1 Semester Total
Second Semester
10-154-153 IT : Support : Oper Sys & Data Com 10-801-196 Oral / Interpersonal Comm 10-154-190 IT : Support : Help Desk / User Sup 10-801-197 Technical Reporting 10-152-185 Website Coding 10-105-101 Career Planning Semester Total
1 1 3 3 2 3 3
16.00
3 3 2 3 3 1
15.00
Total Credits 31.00
Apply at www . nwtc . edu / apply Submit high school , GED , or HSED transcripts and college transcripts ( if applicable ) to transcripts @ nwtc . edu
Tip ! Our admission advisors will assist you through every step . Have questions ? Connect with NWTC Admissions at start @ nwtc . edu or 920- 498-5444 .
Curriculum Note : The credit for 10-890-101 , College 101 is an Institutional Requirement for graduation . Consequently , it is not part of the program requirements , but must be passed with a C .
Students must earn a grade of “ C ” or higher in English Comp 1 in order to progress to Technical Reporting .
Provide entry level end user support Manage operating systems and application software Support information technology hardware Provide basic network support for existing network installations
10-890-101 COLLEGE 101 ... Students will utilize digital tools and resources to assess , explore , practice , apply , and evaluate both employability and learning skills . By establishing NWTC cultural values as hallmarks of success in academic , career , and personal settings the course encourages re�ective , personalized development of a growth mindset and emphasizes the importance of making wise choices . To maximize the return on investment , students should take this course in their �rst semester as it identi�es key expectations ( hidden rules ) of higher learning and professional employment . Course Typically Offered : Summer / Fall / Spring
10-107-107 INTRO TO IT ... This course provides an overview of Information Technology by comparing and contrasting the various �elds within the broader IT industry . Students will be exposed to hardware , software , networking , programming , and analyst roles to understand how each plays an integral role in IT .
10-154-160 IT : SUPPORT : SOFTWARE-INTRO ... an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Windows , Word , Excel , Power Point , and Access . Course Typically Offered : Summer / Fall / Spring
10-154-150 IT : SUPPORT : HARDWARE-INTRO ... computer network terminology , component identi�cation , computer / peripheral con�guration and maintenance , basic operating systems concepts and installations , basic networking concepts and con�gurations and troubleshooting .
260