Printed : 12 / 15 / 2021 Academic Year 2022-2023
Program Code 901542
The IT : Technology Support Certi�cate is designed for individuals interested in developing the support skills necessary to provide a wide range of end-user support to the computer user . Online delivery of many of the courses in this certi�cate allows the learner to progress at his / her own pace . All credits from this certi�cate can be applied to meet requirements in the IT : Technology Support Specialist Associate Degree program .
First Semester
10-154-160 IT : Support : Software-Intro 10-154-150 IT : Support : Hardware-Intro 10-150-177 IT : Network : Network Essentials 10-154-190 IT : Support : Help Desk / User Sup 10-154-194 IT : Documentation 10-154-195 IT : Training 10-154-153 IT : Support : Oper Sys & Data Com Semester Total
3 3 2 2 2 2 3
17.00
This program is offered at : Green Bay
Total Credits 17.00
Apply at www . nwtc . edu / apply Submit high school , GED , or HSED transcripts and college transcripts ( if applicable ) to transcripts @ nwtc . edu
Tip ! Our admission advisors will assist you through every step . Have questions ? Connect with NWTC Admissions at start @ nwtc . edu or 920- 498-5444 .
10-154-160 IT : SUPPORT : SOFTWARE-INTRO ... an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Windows , Word , Excel , Power Point , and Access . Course Typically Offered : Summer / Fall / Spring
10-154-150 IT : SUPPORT : HARDWARE-INTRO ... computer network terminology , component identi�cation , computer / peripheral con�guration and maintenance , basic operating systems concepts and installations , basic networking concepts and con�gurations and troubleshooting . Course Typically Offered : Fall / Spring
10-150-177 IT : NETWORK : NETWORK ESSENTIALS ... this course will provide the learner the opportunity to develop the knowledge , skills , process , and understanding of client OS installation , con�guration , administration , including troubleshooting , network connectivity , standard system maintenance procedures , command line introduction , and basic PowerShell scripting .
10-154-190 IT : SUPPORT : HELP DESK / END USER SUPPORT ... describe the role of the help desk in technology support , use terminology , processes , and tools , and demonstrate the use of business , technical , communication , and self-management skills required for help desk support professionals . Course Typically Offered : Fall / Spring
10-154-194 IT : DOCUMENTATION ... plan documentation content and delivery methods ; develop online , context-sensitive written documentation , become familiar with ISO 9000 standards , package PDF �les , and create compiled help modules . Pro�ciency using Word required . ( Prerequisite : 10-801-136 , English Composition 1 or equivalent )
10-154-195 IT : TRAINING ... effective presentation skills , plan training content and delivery methods , write lesson plans , provide training materials , conduct training sessions , and assess learners ' grasp of stated objectives . ( Prerequisites : 10-154-160 , IT : Support : Software-Intro OR 10-152-173 , IT : Program : Part 1 ( C #))
10-154-153 IT : SUPPORT : OPERATING SYSTEMS AND DATA COMMUNICATION ... core OS operation , con�guration of desktop / network OS , system security / audit policy , data communications , network topologies , virtual desktop management and advanced scripting . ( Prerequisites : 10-150-177 , IT : Network : Network Essentials ; 10-154-150 , IT : Support : Hardware-Intro ) Course Typically Offered : Fall / Spring
256