Printed : 12 / 15 / 2021 Academic Year 2022-2023
Program Code 615091
Learn to provide excellent customer service in a health care setting . You ' ll be instructed on how to not only meet but to exceed customer needs . All courses in this certi�cate may be applied toward the Medical Assistant technical diploma program .
Curriculum : Students following the study plan below will complete the Healthcare Customer Service Representative Pathway Certi�cate in the number of semesters shown .
First Semester
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10-501-101 Medical Terminology 10-501-104 Culture of Healthcare 10-501-107 Digital Literacy Healthcare Semester Total |
3 2 2
7.00
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This program is offered at :
Green Bay
Marinette
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All credits in this certi�cate apply toward the following technical diploma ( s ):
Medical Assistant , 315091
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Total Credits
Curriculum Note : All 10-501-XXX courses must be passed with a C .
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7.00 |
Basic computer knowledge . |
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Must be able to speak , read , and write �uently in the English language . |
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Excellent interpersonal skills . |
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Getting Started : |
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1 . Apply at www . nwtc . edu / apply . |
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2 . Enroll in classes . |
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10-501-101 MEDICAL TERMINOLOGY ... focuses on the component parts of medical terms : pre�xes , suf�xes , and root words . Students practice formation , analysis and reconstruction of terms . Emphasis on spelling , de�nition and pronunciation . Introduction to operative , diagnostic , therapeutic and symptomatic terminology of all body systems , as well as systemic and surgical terminology . Course Typically Offered : Summer / Fall / Spring
10-501-104 CULTURE OF HEALTHCARE ... prepares learners to work in the healthcare environment as part of a healthcare team . Learners will investigate the healthcare community , patient privacy standards , and the professional behavior that is expected in today ' s medical community . Learner will examine various aspects of verbal and written communication skills , customer service principles , and problem solving techniques necessary to be a vital member of the healthcare workforce . Course Typically Offered : Summer / Fall / Spring
10-501-107 DIGITAL LITERACY FOR HEALTHCARE ... the course will explore the use of the electronic health record , the role of social media in health care communication , the uses of wearable technologies that monitor activity and heart rate , the use of data to manage population health and the impact of new developments on the healthcare workforce . Course Typically Offered : Summer / Fall / Spring
225