NSWCF Issue 11:Systems Linkage, Analysis and Development

Issue 11
Core Knowledge and Skill Competencies:
Systems Linkage, Analysis and Development
In addition to the Ethics, Values and Legislation competency highlighted in the last
issue, another core knowledge and skill competency is Systems Linkage, Analysis and
Development.
The 4 proficiency levels for this are:
Foundational
• Knowledge of systems and availability of
resources with a view to represent clients’
needs
• Knowledge and ability to:
- Empower clients to access needed
resources
- Apply social justice frameworks in the client
system
Intermediate
• Knowledge and ability to identify service gaps and
represent the needs at the agency or institution level
• Ability to influence change at agency level to
enhance client access to needed resources
• Knowledge of dynamics within organisations that
social workers are appealing to, and ability to
integrate that with representations of case to frame
appeals for beneficiaries
• Ability to facilitate and initiate collaborative
activities for advocacy
Advanced
• Knowledge of conflict management and negotiation
skills to manage and resolve inter- agency conflict
• Ability to:
- Adopt appropriate strategies to negotiate and
influence changes in specialised practice settings
(e.g. youths, disabled, aged)
- Appraise power relationships and multiple agenda/
positions of different parties in the system
Expert
Produced by the Office of the Director of Social
Welfare | Oct 2017
Source: National Social Work Competency
Framework, p. 56 & 57
Find out more: http://www.ssi.sg/nswcf
• Knowledge and ability to analyse service gaps
and represent the needs at the system-owner level
• Knowledge of collaboration at the systems level
and advocacy, and the ability to establish long-
term relationship with key partners
• Ability to strategise to bring relevant stakeholders
and agencies together for meaningful social action