Code of Conduct
Equal Access
No eligible participant shall, on the basis of race, creed, national
origin or disability, be denied equal access to programs,
activities, services or benefits or be limited in the exercise of
any right, privilege, advantage or opportunity. If any special
accommodations are necessary for participation in any program
or to receive any service provided by NSSRA, please notify the
staff upon registration. Discipline
A positive approach is used when disciplining. Program staff
may discuss the Code of Conduct with all program participants
prior to the start of the program and will periodically review
the Code of Conduct. If inappropriate behavior occurs, staff will
develop a solution specific to each situation as it arises. NSSRA
reserves the right to dismiss participants whose behavior
endangers themselves or others.
Behavior
All participants and their guests are expected to exhibit
appropriate behavior at all times while participating, spectating
or attending any program or activity sponsored by NSSRA.
This includes participation in programs which may or may
not require an admission fee. For the purpose of the Code of
Conduct, the term “program” refers to all recreational events
you may attend as a participant, spectator or visitor which are
sponsored by NSSRA. Participant Expectations
1. Clean, dry clothing.
2. No bowel/bladder problems upon arrival at the
transportation location or program. If this is a concern,
extra clean clothing, clean–up supplies and Depends™
garments or similar items must be sent with the
participant.
3. Attention to body odor (should smell clean).
4. Clean hair, face, teeth, hands, nails, etc. (overall
appearance should be clean).
5. Appropriate attire for program participation (i.e. tennis
shoes, warm ups or loose/comfortable fitting clothing for
athletic/sports/exercise programs). If you have questions
about the type of attire participants should wear for a
particular program, please contact our office.
6. NSSRA staff will also be consistent in stressing personal
hygiene while participants are in our programs and will
not return participant(s) in an unclean manner at the end
of a program.
Participants and Their Guests Shall
1. Show respect to all participants and program staff and/or
supervisors.
2. Take direction from program staff and/or supervisors.
3. Refrain from using abusive or foul language.
4. Refrain from causing bodily harm to self, other
participants or program staff and/or supervisors.
5. Refrain from bullying other participants or program staff
and/or supervisors.
6. Show respect to equipment, supplies and facilities.
TALK TO US
NSSRA's Customer Service Committee was formed to ensure all customers receive the best
service, and we are committed to continually improving customer satisfaction. Participants
and families expect and deserve quality service. It is our responsibility to ensure that the
service to all our customers meets or exceeds their expectations.
We want to hear from you!
Visit www.nssra.org/cssurvey and tell us how we’re doing by completing a short survey.
Good or bad, we want to know! All surveys are anonymous.
NSSRA | (847) 509-9400 • [email protected] • register.nssra.org • www.nssra.org
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