Transportation Policies
Transportation Information
Program descriptions will indicate if transportation is available.
NSSRA provides door-to-door and community location
transportation for select programs.
If you register for a transportation option, please list your choice
of pick up AND drop off locations on the registration form where
indicated, using codes provided on page 64.
If a participant is registered for transportation and will not need
transportation pick up and/or drop off on a particular day(s),
please notify NSSRA by calling the front office at (847) 509-9400.
Routes are otherwise unnecessarily delayed.
Door-to-Door Routes
Door–to–door transportation is for residents only. Door–to–door
routes are planned according to the number of participants
registered and their locations, as well as the final destination. With
limited vehicles available, it may be necessary for participants to
ride the bus for up to 1.5 hours. NSSRA staff will assist participants
to and from their homes, but driveways and walkways must be
clear of debris and obstacles. Staff will not enter homes. Persons
unable to be in a house alone should have someone meet the
bus at the designated time of return. NSSRA cannot wait more
than ten minutes due to the demanding transportation schedule.
Participants will be picked up and dropped off in geographical
order. If this schedule is inconvenient, please contact Catherine
Benson, Recreation Specialist for Transportation, at (847) 509-
9400 x6816 or [email protected]. We will do our best to
accommodate you!
Participant Transportation Safety
NSSRA has implemented the following transportation
procedures in order to ensure participants’ safety while riding in
NSSRA vehicles.
1. All passengers must be sitting in seats or wheelchairs with
seat belts securely fastened. The driver will not proceed until
all seat belts are fastened.
2. All wheelchairs must have brakes that are in good working
order and can stop the chair from moving.
3. The NSSRA drivers will assist participants to and from their
homes, but driveways and walkways must be clear of debris
and obstacles.
4. NSSRA drivers are responsible to determine whether or not a
participant can be transported safely. If it is determined that
it would be dangerous to transport an individual, the driver
may refuse to transport that person.*
5. Persons riding in Amigo-type wheelchairs must transfer into
a bus seat and must use a seatbelt.
6. Persons unable to be in the house alone or at a community
pick up/drop off location should have someone meet
the NSSRA staff at the designated time of return. NSSRA
cannot wait more than ten minutes due to the demanding
transportation schedule.
*NSSRA reserves the right to refuse to transport individuals. Please
realize that these policies have been developed to ensure the safety
of everyone riding in the NSSRA vehicle. Your cooperation is greatly
appreciated.
A minimum of three participants is needed at each pick up/
drop off location. Transportation may not be available for late
registrants. Participants will be notified of any scheduling
Late Pick Up Policy
When parents/guardians/group home staff are late picking up a changes should they occur. When necessary, NSSRA may use
participant, drivers will wait a maximum of ten minutes from the SEPTRAN, 303 Taxi, or other contract carriers.
scheduled time. After the ten-minute wait period, the driver will
continue on the route to the next location. Participants/families
who do not arrive on time may be asked to meet at an alternate
location. After ten minutes, a fee may be applied.
Pick Up & Drop Off Safety
For the safety of all participants, parents/guardians/group home
staff must personally check in with a program leader/driver when
dropping off and picking up a participant. Staff cannot leave a
program or other participants to escort an individual to or from a
vehicle. Therefore, parents/guardians/group home staff are asked
to park and check in with the program leader during both drop off
and pick up for all programs.
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Spring 2020 Program Guide • Celebrating 50 Years!