Registration Policies
Important Registration Information incurred costs (tickets, staff costs, etc.) will be made when NSSRA is
notified more than two weeks prior to the start of the camp session.
If notified within two weeks of the start of camp, refunds will only
be given for medical reasons. When cancelling for a medical reason,
refunds are minus NSSRA prepaid costs, and NSSRA requires a note
from your doctor.
Waiting List
If the program you have selected is full, you will be put on the waiting
list and your payment may not be processed. Your position on the
waiting list is based upon when your completed registration form
is received. We will make every effort to accommodate waiting lists.
However, additional openings may not be available due to facility
space, pre-purchased tickets, transportation or staffing needs. • NSSRA-Initiated Cancellations: In the event that NSSRA cancels a
program, you will receive a full refund.
Registration Period and Deadline
NSSRA program registrations are processed on a first come, first
served basis. We advertise the registration period for both the current
and upcoming program season in each seasonal program guide.
Some programs have become so popular that they may reach their
maximum capacity prior to the registration deadline. We encourage
• Trips: Refunds of no more than 50% of the fee will be granted up to
you to register early!
four weeks prior to the trip, pending prepaid expenses. In the event
Registrations received prior to 9:00 am on Monday, January 27 will that NSSRA cancels a trip, you will receive a full refund.
be processed manually in random order. Processing registrations
• Medical Cancellations: When cancelling for a medical reason,
manually takes time. Registering online through WebTrac at 9:00 am
refunds are minus NSSRA prepaid costs, and NSSRA requires a note
is the best, fastest option to get into your favorite programs.
from your doctor.
Program & Transportation Fees and Payment
Each program and event listed in our program guide is assigned one
code and one fee. If the program offers optional transportation, a
separate code and fee will be listed. On the registration form (pages
65 - 66), registrants should fill in the program name, code and fee.
If transportation is desired, registrants should also complete the
transportation location/code and fee.
Outstanding balances must be paid prior to registration for
the next season. Registration forms must include a minimum
payment of 15% of the total cost. If assistance is needed regarding
payment, contact NSSRA Registrar Jeanne Cook at (847) 509-9400
x6815 or [email protected].
Resident/Non-Resident Policy
If you live in one of NSSRA’s ten partner park districts or two cities and
one village, you are considered a resident. These include the Park
Districts of Deerfield, Glencoe, Glenview, Highland Park, Kenilworth,
Lake Bluff, Northbrook, Northfield, Wilmette and Winnetka, the Cities
of Lake Forest and Highwood, and the Village of Riverwoods.
Individuals residing outside the NSSRA boundaries (in an area that
does not support NSSRA through tax dollars) must pay an annual
Administrative Fee prior to registering for any NSSRA program. The
Administrative Fee is determined annually. The Administrative Fee
is approximately $2,200. This fee allows participation in NSSRA
programs for one year.
Program Guide Availability
Seasonal program guides are mailed to our current mailing list using
first class postage. Please contact our office if you do not receive
your program guide. Program guides are also available at the NSSRA
office, at most of our partner agency facilities and in NSSRA vehicles.
Program Refunds
The program guide is also published on our website prior to the
For all programs, camps, special events and trips, full refunds will be
registration period.
granted up to the registration deadline. Please review the following
for information regarding refunds after the registration deadline.
Primary Mailing Address Used for NSSRA Mailing Lists
When a participant’s parents or guardians have multiple mailing
• Ongoing Weekly Programs: A prorated refund of the program
addresses, all of our correspondence is sent to the address listed
and/or transportation fee minus 10% (maximum of $10) and NSSRA-
on the program registration form. If another parent or guardian,
incurred costs (tickets, staff costs, etc.) will be made when NSSRA is
living at a different address, would like to receive information from
notified prior to the third session of an ongoing program.
NSSRA, the person who signs the registration form must submit a
• One-Time Events & Social Clubs: Notice is required at least one written request to Superintendent Mel Robson at mrobson@nssra.
week in advance for refunds (minus 10% at a maximum of $10, and org. Program and participant information will also be communicated
to the individual who signs the registration form. Sometimes the
prepaid costs) for one-time events and social clubs.
person who signs the registration form and the person who pays
• Day Camps: For all camps, full refunds will be granted up to program fees are different. Nevertheless, the person who signs the
the registration deadline. A prorated refund of the camp and/or registration form is NSSRA’s primary contact.
transportation fee minus a $10 administrative fee and NSSRA-
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Spring 2020 Program Guide • Celebrating 50 Years!