Registration Policies
• Day Camps: A prorated refund of the camp and/or transportation
fee minus a $10 administrative fee and NSSRA-incurred costs
Registration Period and Deadline
NSSRA program registrations are processed on a first come, first (tickets, staff costs, etc.) will be made when NSSRA is notified more
served basis. We advertise the registration period for both the than two weeks prior to the start of the camp session.
current and upcoming program season in each seasonal program
guide. Some programs have become so popular that they may • Trips: Refunds of no more than 50% of the fee will be granted
reach their maximum capacity prior to the registration deadline. We up to four weeks prior to the trip, pending prepaid expenses. In the
event that NSSRA cancels a trip, you will receive a full refund.
encourage you to register early!
Important Registration Information
Registrations received prior to 9:00 am on Monday, January 28 will • Medical Cancellations: When cancelling for a medical reason,
be processed manually in random order. Processing registrations refunds are minus NSSRA prepaid costs, and NSSRA requires a note
manually takes time. Registering online through WebTrac at 9:00 from your doctor.
am is the best, fastest option to get into your favorite programs.
• NSSRA-Initiated Cancellations: In the event that NSSRA cancels a
program, you will receive a full refund.
Waiting List
If the program you have selected is full, you will be put on the waiting
list and your payment may not be processed. Your position on the Resident/Non-Resident Policy
waiting list is based upon when your completed registration form is If you live in one of NSSRA’s ten partner park districts or two cities and
received. We will make every effort to accommodate waiting lists. one village, you are considered a resident. These include the Park
However, additional openings may not be available due to facility Districts of Deerfield, Glencoe, Glenview, Highland Park, Kenilworth,
Lake Bluff, Northbrook, Northfield, Wilmette and Winnetka, the
space, pre-purchased tickets, transportation, or staffing needs.
Cities of Lake Forest and Highwood, and the Village of Riverwoods.
Program & Transportation Fees and Payment (Updated!)
Each program and event listed in our program guide is assigned one Individuals residing outside the NSSRA boundaries (in an area that
code and one fee. If the program offers optional transportation, a does not support NSSRA through tax dollars) must pay an annual
separate code and fee will be listed. On the registration form (pages Administrative Fee prior to registering for any NSSRA program. The
67 - 68), registrants should fill in the program name, code and fee. Administrative Fee is determined annually. The Administrative Fee
If transportation is desired, registrants should also complete the is approximately $2,200. This fee allows participation in NSSRA
programs for one year.
transportation location/codes and fee.
Outstanding balances must be paid prior to registration for
the next season. Registration forms must include a minimum
payment of 15% of the total cost. If assistance is needed regarding
payment, contact NSSRA Registrar Caitlin Deptula at (847) 509-9400
x6815 or cdeptula@nssra.org.
Program Guide Availability
Seasonal program guides are mailed to our current mailing list using
first class postage. Please contact our office if you do not receive
your program guide. Program guides are also available at the
NSSRA office, at most of our partner agency facilities and in NSSRA
vehicles. The program guide is also published on our website prior
to the registration period.
Program Refunds
For all programs, camps, special events and trips, full refunds will be
granted up to the registration deadline. Please review the following Primary Mailing Address Used for NSSRA Mailing Lists
for information regarding refunds after the registration deadline.
When a participant’s parents or guardians have multiple mailing
addresses, all of our correspondence is sent to the address listed on
• Ongoing Weekly Programs: A prorated refund of the program the program registration form. If another parent or guardian, living
and/or transportation fee minus 10% (maximum of $10) and NSSRA- at a different address, would like to receive information from NSSRA,
incurred costs (tickets, staff costs, etc.) will be made when NSSRA is the person who signs the registration form must submit a written
notified prior to the third session of an ongoing program.
request to Superintendent Mel Robson at mrobson@nssra.org.
Program and participant information will also be communicated
• One-Time Events & Social Clubs: Notice is required at least one to the individual who signs the registration form. Sometimes the
week in advance for refunds (minus 10% at a maximum of $10, and person who signs the registration form and the person who pays
prepaid costs) for one-time events and social clubs.
program fees are different. Nevertheless, the person who signs the
registration form is NSSRA’s primary contact.
www.nssra.org
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