WHO ' S WHO 2023
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JENNIFER HENDERSON
REGIONAL VICE PRESIDENT Shea Properties
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CHARLIE HOGAN
CHIEF EXECUTIVE OFFICER Cornerstone Apartment Services
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1997
BEGAN WORKING IN MULTIFAMILY
100 +
EMPLOYEES I OVERSEE
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3,100
UNITS I OVERSEE
30 % TIME SPENT WORKING FROM HOME
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2005
BEGAN WORKING IN MULTIFAMILY
110
EMPLOYEES I OVERSEE
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5,900
UNITS I OVERSEE
0 % TIME SPENT WORKING FROM HOME
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◆ FIRST INDUSTRY JOB ?
Started screening applications with Rental Services Inc . You know , back when fax machines and typewriters still existed !
◆ PIVOTAL MOMENT IN YOUR CAREER ?
I really can think of quite a few ! Hosting my first leadership retreat , speaking at NAA , publishing an article … but there are two that really allowed me to even bring the others to the table . # 1 – taking a step back / down to join a company I was excited for , and # 2 – leaving a company I thought I never would and moving to a whole new market .
◆ WHAT WOULD YOU CHANGE ABOUT THE MULTIFAMILY INDUSTRY ?
The thought that we have to be a 7 day a week , on-call , 9-6 operation at the site level . There are so many avenues we could pursue that allow our residents and prospective residents the high level of customer service we all want to provide while also affording our onsite team members a more flexible balance to unplug from work .
◆ MOST IMPACTFUL PERSON IN YOUR CAREER ?
Who implies one person and I cannot say just one person . I have been so fortunate to work with / for so many driven and talented people that have pushed me , and continue to do so , to be a better version of who I am today than I was yesterday .
◆ TV SHOW BEST DESCRIBES YOUR MANAGEMENT STYLE ?
I cheated on this one and phoned a friend . She was a manager that reported to me in the past and she said Schitts Creek . I have never seen it so I guess I better begin the binge !
◆ FAVORITE TEAM-BUILDING ACTIVITY ?
Sitting on a patio with our favorite beverages ( and snacks !) just talking . Those have been the times I have learned so much about my team members and forged strong bonds .
◆ YOUR IDEAL LONG WEEKEND LOOK LIKE ?
In the summer it would be in the mountains with my husband and my fur kids where there is no cell phone or internet reception . In the winter on a plane headed somewhere warm !
◆ FIRST INDUSTRY JOB ?
On-Site Property Manager , Cornerstone Apartment Services
◆ PIVOTAL MOMENT IN YOUR CAREER ?
Learning to delegate tasks and responsibilities to others within the company . It allowed both myself and other team members to grow .
◆ WHAT WOULD YOU CHANGE ABOUT THE MULTIFAMILY INDUSTRY ?
The level of oversight and regulation that continues to be put on building owners and management companies .
◆ MOST IMPACTFUL PERSON IN YOUR CAREER ?
Jim Lorenzen . He is the Owner and Founder of Cornerstone Apartment Services
◆ FAVORITE TEAM-BUILDING ACTIVITY ?
I take all of our maintenance staff and property managers on a weekend getaway in the mountains annually
◆ YOUR IDEAL LONG WEEKEND LOOK LIKE ?
Heading to the mountains with my family and friends to enjoy all that our Colorado backyard has to offer
36 | TRENDS NOV / DEC 2022 www . aamdhq . org