METHOD TWO : REMOTE SUPERVISION AND LEVERAGING VIDEO INTERACTIONS TO MITIGATE GAPS IN SUPERVISION .
Ever striving to be a leader in the profession , DCS had previously begun reducing the footprint of its brick and mortar buildings and migrating to a virtual office
model .
AS THE NATION ’ S WORKFORCE CONTINUES TO MOVE TOWARD ELECTRONIC AND / OR VIRTUAL WORK ENVIRONMENTS , PROBATION AND PAROLE MUST KEEP PACE .
- DCS Commissioner Micheal W . Nail
In addition , according to a study conducted by Viglione , Alword , Lockwood , and Bryson ( 2020 ), the most common technologies used throughout Community Supervision agencies were telephone contacts , texting , e-mail , and videoconferencing . Fortunately for DCS , the technological platform was more expansive . This pervasive and constant reference to the technological platform proved to be foundational as it built trust amongst staff to operate in virtual and remote environments .
WITH A CULTURE OF TECHNOLOGICAL RELIANCE ESTABLISHED , VIDEO INTERACTIONS WERE CONSIDERED A CONVENIENT AND WELCOME OPTION FOR OFFICERS THEREBY CREATING A PLATFORM FOR PRODUCTIVE CONVERSATIONS WITHOUT DISRUPTING THE LIVES OF SUPERVISEES .
The video interactions used during a global pandemic are a good tool to conventionally address any risks and needs that a supervisee may have in a controlled environment .
Georgia DCS — A Not so New Normal 2021