Norwex AUS NZ LifeStyle Magazine march_lifestyle_18_joomag | Page 26

NCO Updates
paperless
Going
with your Norwex business
Leanne’s Tips
Hi Leanne. Thanks for sharing with us
your tips on how Going Paperless has
improved your Norwex Business. What
made you go Paperless?
Before going paperless I struggled with
the Paper War I had going on! I’m not
big on filing so my office became a
state of chaos creating a disorganised,
unproductive working space. I was also
not happy with the amount of paper
being used and the impact this has on
the environment that we are all working
so hard to help improve and sustain!
What has been the biggest
Improvement in Going Paperless and
why?
Entering orders via my device at
parties! This has been a huge time
saver - no more entering orders when I
get home. It also works well for making
sure I get everyone’s info. I no longer
get home and find someone has biffed
an order form at me on their way out
and not filled in all their details.
It creates the scene of the guest having
a ‘check out chat’ with me! If someone
has to leave early or wants to contact
me the next day with their order, I still
ask for and enter their details, that
way I can contact them if they do not
contact me.
I love having the Host Rewards tally on
hand and can give updates on where
the Host is at throughout the checkout
process, the Host and Guests thrive on
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NCO Updates
this and they tend to work together to
help get to another level of reward!
For party bookings it works great to get
them to date their party then and there
as they can see a date and time is
required to be entered into our system.
How has having all your Customer
notes and ordering history online and
all in one place helped?
With recurring Customers, the ordering
process is very quick and easy with
their details popping up. A feature
I really enjoy is the notes section
we have under each contact (in the
Norwex Consultant Office), upon check
out I have a quick look at my customer
notes (something when writing notes
on previous party order forms you do
not have with you at the next party) and
I can ask them questions like
“Mary, you mentioned when I called
you last month that you would like to
get a towel set at the next party….”
“So Ruth, how was your trip to
Rarotonga?”
instructions via email! When sending
the email receipt & instructions I add
my personal thank you note under
the Custom Message which includes
advising them to click on and read the
Product and Care Instruction links. I
provide a link inviting them to join my
VIP Group, and in my signature, I add
links to my Website and Facebook
Business page.
Sounds great! How would you
summarise the benefits you have had
in your business by Going Paperless?
Time Saving – has reduced my
workload and NO FILING!!
I’m more Organised, less Chaos
I have constructive Check Out Chats
I’m getting Dated Bookings
Easier & improved Customer Care and
relationships
It has increased my membership in my
VIP Group
Better for the Environment
I love having the notes section and
order history as my memory bank and I
am really excited about the new mobile
app and having this information readily
available on our phones! Any last words of encouragement for
those contemplating the change?
Any other features on the NCO has
helped you? Great advice! Thanks so much for your
time Leanne!
Yes, the ability to send receipts and
Just do it! You will thank yourself when
you come home from a party and can
put your feet up and relax!