Norwex AUS NZ LifeStyle Magazine january_lifestyle_flip | Page 10

NCO Updates
5 Reasons to go Paperless
paperle
Going
with your Norwex
5 Reasons to go Paperless
1. It’s better for the
environment – If you
are environmentally
conscious, going
paperless is a way you
can make a difference.
Cut down on
your paper
clutter and
learn how the
NCO can help.
What your day looks like when you are paperless!
1. At the party, use your mobile device to
enter your guest’s orders.
**NO MORE FILING ORDER FORMS, CUSTOMER
NOTES AND HAVING TO DIARISE FOLLOW UPS
– it’s now all online on your NCO
• When entering their details, ask your guest if
they would like you to email their receipt to them
confirming the order and providing Product
Instructions, Care an d Washing Instructions and
Return information? Ensure you enter their email
address as this feature is only available if an email is
entered at time of entering the order.
• Ask your guest if they would like to receive a
Monthly Customer Newsletter* with all that month’s
specials? Set this option whilst entering their
information in the order.
• Let your guest know that you will be following
2. Saves you time –
Getting caught up in
paper clutter is time
consuming. Using your
NCO to save on paper
clutter will save you
time in filing and finding
information
3. Be more efficient –
Using the NCO online
features like Customer
Reports and Follow Up
Notes and Reminders
allows you to be
more efficient for your
Customers
them up 3 times. In 2 days to confirm the date of
delivery, in 2 weeks to see if they have any questions
and in 2 months to ensure they are satisfied with their
purchase. Click on the 2-2-2 Alert* option when
placing order.
• Let your guest know that although you will be
emailing them a receipt, you will have a copy of the
purchase on your system. Customer receipts must be
emailed the same day the order is submitted on the
NCO to ensure the 60 day refund is correct.
• Whilst entering their details into the order, click
on Contact notes and make any notes about product
Wish List items, possible party dates or life events for
future reference.
2. Customer Care Calls.
** NO MORE PAPER CLUTTER, LOOSE PIECES OF
SCRAP PAPER OR FILING ADMINISTRATION –
the NCO will do all this for you!
• Log into your NCO daily to
due
• Use the Customer Reports*
Customer has previously ord
will allow you to suggest com
remind them when it is time
• Check your Contact Notes
will help you with your call
3. Returns and Warrant
** NO MORE PRINTING FO
EMAILING, POSTING ORD
PROOF OF PURCHASE
• Simply fill out the online Re
you quote your Customer’s o
of purchase. Attach this to a
NCO. *Please note Customer
Customer’s information attac
*functions like Customer Follow Up, 2-2-2 Alerts and monthly Customer Newsletters are only available for Office Suite subscribers. Sign up now to access these features and more. Monthly
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NCO Updates . Going Paperless