As a company , we are not standing still and are always innovating new and better products for our customers worldwide .”
Reid is always looking for expansion opportunities as a business owner — new customers and distributors are on his radar and he is developing the sales team in different markets .
“ Our products always outperformed the customer ’ s expectations .” Reid said that 80 percent of ToughGuard ’ s customer base is in the aviation / aerospace market .
That is due to all the testing , validation , approvals , and accreditation the Tough- Guard coating products have received over the past 30-plus years .
The performance of the product is proven in aviation . ToughGuard customers recognize it and appreciate the value the ToughGuard coating products provide them . Force concluded , “ I know their product , for Dassault as a corporation , has been huge . The maintenance side and service side are ( about ) customer retention . One of my big sells to Dassault was , “ Here ’ s a product we put on the aircraft , with a two-year warranty – they have to come back within two years to re-apply .” He said it proves good customer service and good maintenance service , when the business can call back owners and operators and prove that the aircraft is virtually unchanged after two years .
Force and Du Plooy declared that most aircraft could go longer between Tough- Guard maintenance visits , because the product is so effective !
ToughGuard High Performance Coatings 5600 SW Arctic Dr . Ste 120 Beaverton , OR 97005
Contact Information : Phone : ( 503 ) 746-7171 Web : www . ToughGuard . com
DECEMBER 2023 | JANUARY 2024 ISSUE NO . 36 15