Linda Du Plooy is the director of sales and marketing ; she ’ s been with the company for nine years and said they ’ ve used ToughGuard since 1998 . When they paint a customer ’ s aircraft , it is part of their contract to apply the ToughGuard coating . The application warranty asks the customer to return after two years for cleaning and re-application of the ToughGuard product . She said , “ These are not pampered aircraft in hangars ,” and many aircraft without the ToughGuard coating have a buildup of black carbon soot and dirt . “ We keep using it ; we won ’ t stop using it ,” she reflected , because it protects aircraft paint like no other product on the market .
“ Anytime the Toughguard coating has been tested … put to the test , it succeeds and outperforms expectations ,” Reid said .
Another ToughGuard customer , Gary Force , former G-Force Aircraft Services operator , now with Dassault Aviation , Reno , Nevada , is a huge fan of the Tough- Guard coating .
He likes the product because it dramatically reduces cleaning maintenance time and expenses , and it helps with increasing customer satisfaction and customer retention for the Dassault company .
Force introduced the ToughGuard coating to Dassault in 2017 , having used the their coating with his own business . He said , “ Not everyone is using it , but it is a great , amazing product ; it provides real value to customers .”
12 NORTHWEST AEROSPACE NEWS