NORTHWEST
AEROSPACE
N E W S M A G A Z I N E
www . northwestaerospacenews . com
203 N . Washington St . Suite # 200W Spokane , WA 99201
509-995-9958 ISSUE No . 35
PUBLISHER
DEAN CAMERON DEAN @ NORTHWESTAEROSPACENEWS . COM
CREATIVE DIRECTOR & EDITORIAL DESIGN
REBECCA LLOYD REBECCA @ TOPDRAWERMEDIA . COM
COPY EDITOR & PROOFREADER
ANN CONTOIS ANN . CONTOIS @ GMAIL . COM
CONTRIBUTING WRITERS :
JENNIFER FERRERO THE BOEING COMPANY MICHAEL DOYLE TAMMIE SCHRADER SEAN MCCLINTON NIKKI MALCOM DEAN CAMERON DARRELL A . SUTHERLAND
PHOTOGRAPHY CREDIT
THE BOEING COMPANY CRAIG LARSEN ONEREDMOND NEWSPACE NEXUS SPACE NORTHWEST
FINANCE | BOOKKEEPING PAM CAMERON
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4 NORTHWEST AEROSPACE NEWS
Planes – Trains – Buses – Oh My !
NORTHWEST AEROSPACE NEWS
PUBLISHER
DEAN CAMERON
It is no secret that travel has become a case of “ Musical Chairs ” as of the past few years . There are so many variables with companies reducing overhead and / or trying to fill job openings . It is fair to wonder if you will make it to your destination .
However , with all the nuances , air travel is still by far the most reliable . If a client is stranded , the industry has a set of standards for hotel accommodation , meals and even clothing if necessary . It is never the first choice , but customer support in hard times is there .
Recently , my son was on a FlixBus ( used to be Greyhound ) from Spokane to Portland . The connection was in Hermiston , Oregon . The driver exited 11 souls to make the Portland bus . The
only issue was that there was no Portland bus . It had broken down previously and there was no replacement .
When FlixBus was called , the response was “ Sorry , there is nothing we can do . You can apply for a refund for the segment you did not travel on .”
I put my son up in a hotel and rented a car for him to travel the next day . I sure hope the other 10 people found a way home . When I asked for a person or email to request compensation for the expenses , I was told to leave the information in the general contact link on the website and make sure I had receipts and BANK STATEMENTS ?
My reason for throwing FlixBus “ under the bus ,” pun intended , is to share how important good customer service is in the travel industry . It is difficult to travel these days with the uncertainty of complications . The added stress of a seemingly uncaring provider amplifies the anxiety even more .
Not willing to post my bank statements in a general comment box , I will eat the $ 400.00 expense to get my son back to Portland safely . However , I will also make sure we fly in the future . I have confidence in the airline industry even when problems occur .
A “ Fly Guy ” all the way !
Dean Cameron Publisher dean @ topdrawermedia . com 509-995-9958