industry, including equipment, software, and process flow assessments. They also highlighted that in Lynnwood, they manage U. S. commercial functions and technical support services, which reinforces their operational proximity to customers in North America.
Tim Hanson, key account manager, has been with the company for nine years and works closely with Boeing. He said the core company competencies are solving customer problems. They enjoy the ownership / partnership aspect of working closely with customers and feel joint pride with the OEM on the project. Hanson has an engineering degree and understands the technical aspects of discussions with his fellow engineers and the customer. He also sees his role as a communicator or translator of ideas. He said that, between different countries, there can be a language gap, but stated broadly that he is good at solving people-related communication challenges.“ Often there is a communication gap, which can be language, time zone, and email interpretation.” With his depth of experience, he interprets projects and quickly resolves any communication issues.“ I can redirect the team and provide Boeing with the needed answers,” he said.
The Director of Engineering and Program Management for U. S. Operations is Bret Rodeheaver, who has eight years of tenure with the company. Rodeheaver said they make difficult projects look easy. They do this through innovation and agility. He explained,“ What’ s been exciting and interesting is to solve problems that our customers bring to us; we make complex projects look easy with high levels of automation; and repeatable, consistent, and reliable systems; that’ s what we do. Figuring out how to do it, being agile enough to implement on the schedule, is what we are good at.”
At their Lynnwood facility, which employs about 20 engineers, they focus on three product lines in their aerospace division: lamination equipment( AFPA ATL), milling and drilling( removing metal or deposits), and automated / industrial systems. He said they concentrate
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