For training, they pair the new employee with experienced machinists and said there are many questions new employees have, like,“ How do you set up the tooling? How do you make those? How do you make the flat pattern?”
Janice added that they have a culture of partnership. Employees lend a hand to others, and employees may be moved around to different departments.“ Chuck will move people around with different skill sets;( employees are) not just in one job the whole time they are here. Chuck is a big training guy, and we partner with AJAC and bring in the younger kids and partner them with the older guys and gals,” she said. They are training so they have employees for years to come. Additionally, she said Chuck will consider crosstraining employees and moving them to different departments if they have an aptitude for something else.
Employees said they do feel this leads to better employee satisfaction. If you don’ t like a certain area, do something different. Janice shared that they have a boomerang culture, in which employees that have started at QSM, left for another job and then come back, like Don Craig. She said people always ask,“ Is the grass greener on the other side?” But because Chuck is pro-employee, they decided to grow the company little by little, with integrity, by rehiring skilled employees.
Chuck said their strongest competencies are rush projects or Aircraft on Ground( AOG) projects.“ The things we tend to do the best are when Boeing needs something in a hurry, or they have special projects they need to expedite. We work with Boeing Spares for replacement parts. When an airplane is sitting, the cost of the part is secondary to them getting the part so they can fly it.”
With a business name that includes the word“ quality,” quality and timely delivery are really important. With strong business management, Chuck and Judy have enjoyed a strong workforce and continual growth. Chuck ' s goal is to deliver the work on time and always at the highest quality. After a half-century of work, Chuck still brings clarity and enthusiasm to entrepreneurship, benefiting both customers and Boeing.
CONTACT INFORMATION:
Quality Stamping and Machining 1907 137th Ave E, Sumner, WA 98390
( 253) 863-5770- main( 253) 863-0657- fax
Email: sales @ qualstamp. com
12 NORTHWEST AEROSPACE NEWS