When solving problems, we like to know more.” His theory is that if you want to keep customers long term, you must show that you will increase their profitability. Therefore, he said CTC’ s greatest skill is“ providing high productivity.”
Another service they have is finding tools that other businesses can’ t find. They also have a surplus of tools, in addition to scrap carbide and cutting tools, which they recycle and sell from their 6,000-square-foot facility. Bruce added,“ There is a market for these items.”
Peter Boucher is a 30-year CTC customer through his business, 3V Precision Machining. He said he and Bruce have developed a working relationship that has turned into a friendship over the years,“ Yes, he’ s a friend; friendship comes with respect, and it ' s there with me, and with him.”
ultimately cost saving. Additionally, they use the fire suppression system and the oil mist elimination unit to clear the air.
Boucher said he cares deeply for his employees and their safety.“ You are running cutting oil that can catch fire easily. You want a system that will put it out in a nanosecond. We had that happen once; it shuts the machine off and everything else. The worst thing ever would be if an employee were harmed if you don’ t have that system.”
As one of CTC’ s longest-term customers, Boucher said he’ s talked to Bruce about retirement, as he has now retired and turned his business over to his own son. He said Bruce is one of the best salespeople he knows,“ an expert,” at what he does.“ He looks at problems and sees them.”
Given Bruce’ s commitment to his business, Boucher wonders how he will retire and pass it on to the next generation.“ My son runs my business now. I ask Bruce when he’ s going to retire. You must have a purpose when you retire. To build my business, I put two lifetimes of work into it, so I don’ t have a problem retiring.”
Boucher runs 40 CNC machines and makes products for commercial aerospace and space applications. He appreciates that CTC delivers products directly to his facility and visits them. He said that Bruce has been a great problem solver for them.“ Bruce has a great eye to know when something will make sense and work. If he sees something that will make us money, he tells us about it.”
Currently, 3V Precision Machining runs Blaser Swisslube in their machines, which Boucher said is the best available. It costs them a bit more, but he said it is worth the money and is
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• CNC Tool Holding Solutions
• Carbide Tooling
• Support Products
• HSS, Carbide Round Tools
• Precision Measuring
• Coolants, Lubrications, and Fluids
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FEBRUARY | MARCH 2026 ISSUE NO. 49 27