Funk added of Quality Manager , Brown , “ He is incredible at asking complicated questions and holding Harper ’ s engineering team accountable for every detail .”
Quality is so important , they have set up the Quality Assurance department in the center of the building , “ I work in sales and I am in the assembly and machine shop every day ; we have a close team approach .”
Brown concluded that when a quality concern does come up , with the company philosophy of employee satisfaction , he said , “ One of the biggest parts in quality in manufacturing , don ’ t be quick to point fingers . If there is a part that comes across my desk that is not the quality we expect , that means we did not put the right tools in front of our employees . Talk about it as a team and implement controls and processes to ensure it doesn ’ t happen again .”
Quality and customer satisfaction rank high at Harper Engineering , and the proof is in the pudding with their outcomes .
Harper Engineering Company 700 SW 7th Street Renton , WA 98057
sales @ harperengineering . com Phone : ( 425 ) 255-0414 https :// www . harperengineering . com ai16075303237 _ CGTech-JAN-Northwest Aero-PRINT . pdf 1 12 / 9 / 2020 8:12:04 AM
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38 NORTHWEST AEROSPACE NEWS