North Texas Dentistry Volume 8 Issue 5 2018 ISSUE 5 DE | Page 28
website), marketing materials, social media, signage and a sim-
ple, executable marketing plan. Hiring marketing professionals
with dental experience helps to ensure that the new brand is
created effectively and in a manner compliant with regulatory
agencies.
Hiring & Team Training
Even the most talented clinicians are only as effective as the
team that surrounds them each day. Many new practices fear
that their limited budget will preclude them from hiring the best
or the brightest – not so! The new owner simply needs to focus
resources in the right manner. For example, a cross-trained
dental assistant can serve as a business team member until the
practice can support two full-time employees. Choose the new
team wisely and hire quality, not quantity, and once the team is
in place, be sure you’ve engaged attorneys and consultants to
have employee manuals and systems in place.
Trusted Referrals
The new practice owner will find that everyone in the industry
wants to offer a product or service! While many offers will seem
inviting, be sure to pause before saying, “yes,” to a purchase.
Hold each purchase up to the light of the goals and budget set
for the new office and before following a referral, examine how
the person making the referral benefits from the referral. Many
professionals in the industry receive a payment or commission
for referrals made to lenders, equipment specialists, etc. While
this practice does not necessarily negate the quality of the pro-
fessionals involved, it may influence the integrity of the referral.
Whenever uncertainty exists around a referral or a purchase,
ask questions of qualified, experienced professionals. Research
options. Select advisors whose only goal is the success of the
new practice and its owner.
In the end, build a practice that is protected and prepared to
serve its owner, team and patients at the highest level.
Justin M. Kendall, ESQ, CPA and Haylee N. Davis, MBA are co-founders
of KAD Dental, a division of The KAD Group. KAD Dental is a business serv-
ices firm specializing in the business needs of dentists and dental
practices. Justin and Haylee each have nearly 20 years of experience in law,
accounting, business transitions and dental practice management.
Email [email protected], visit www.kaddental.com or call (972) 294-5254
for more information.
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