North Texas Dentistry Volume 7 Issue 2 NTD 2017 ISSUE 2 DE | Page 21
Seek out early adopters:
It is important to identify those staff members that
are not threatened by change and can buy into the
vision and necessary change early in the process. These staff
members will have a calming and reassuring effect on the more
skeptical and uncertain members of the team. We must let
these early adopters know how much their support means to us
and how important their input is to achieving the overall vision.
Engage the staff:
For those of us that have seasoned veterans for
staff, we simply need to define the desired result and
allow the staff to determine the process for achieving the result.
This technique encourages maximum buy in by the staff be-
cause by using their own creativity and resourcefulness they
feel more relevant and essential in facilitating the change and
making the vision a reality. With less seasoned staff, we may
need to play a bigger role in defining the process, but we
should always allow the staff to provide feedback and feel like
they are vital to the process.
Be patient and supportive:
Taking a supportive role is essential for our staff dur-
ing a time of change. Change does not occur spon-
taneously or without potential issues in a healthcare
practice. By accepting that there will be a learning curve and
by making allowances for inevitable mistakes and miscues, we
create a psychology safe environment for our staff and they will
Finally, we must always remember that change is inevitable
and necessary, yet change also presents a degree of uneasiness
as we move beyond our familiar comfort zone toward an unfa-
miliar future we have yet to experience. Knowing how to guide
our staff through what may be a difficult journey for them
will ultimately solidify our position as leaders and provide
them with the security they desperately need throughout the
change process.
Dr. Joel C. Small is a practicing en-
dodontist and the author of “Face to
Face: A Leadership Guide for Health-
care Professionals and Entrepreneurs”.
He received his MBA, with an emphasis
in healthcare management, from Texas
Tech University. He is a graduate of the
University of Texas at Dallas postgradu-
ate program in executive coaching and
limits his coaching practice to moti-
vated healthcare professionals. He is a nationally recognized
speaker on the subjects of leadership and professional develop-
ment. Dr. Small is available for speaking engagements and for
coaching healthcare professionals who wish to experience per-
sonal and professional growth while taking their practices to a
higher level of productivity. Dr. Small can be reached at
[email protected].
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