By simply responding you can set yourself apart. The study also
found that 61% of consumers said they would be shocked if a
business responded to their negative comment.
HOW TO RESPOND TO
A NEGATIVE REVIEW
Prospective patients are more likely to trust a practice who takes
time to respond to reviews with the goal of improving service.
People will naturally be drawn to a practice that displays a
human side.
Next month we’ll look at some ways you can get more positive
reviews for your practice.
Marc Fowler is President of Bullseye
Media, LLC, a McKinney, TX based
dental marketing agency that has
helped over 200 dental practices
across the U.S. and Canada leverage
the internet to attract more of their
ideal patients and build their brand.
He can be reached at (214) 592-9393,
or [email protected].
Visit OnlineDentalMarketing.com for
a complimentary customized online
marketing and reputation x-ray.
1. Respond as quickly as possible.
Every day that goes by without a response is potentially
costing you new patients. If a prospective patient sees that
the revie ܁