Acquiring and improving team-building skills should continue throughout
your career, but the techniques discussed here will get you off to a great start.
You can’t expect staff members to perform well or
enjoy their work if your practice’s administrative protocols are haphazard and plagued by bottlenecks.
Implement efficient new systems with step-by-step
documentation so team members can readily learn
what they must do and then do it consistently.
4.
Without proper training, team members’ performance
will inevitably fall short of its potential… and discontent may well arise. Effective training will pay for
itself, especially if you include a significant amount
of role-playing using scripts to guide team members
through all common interactions with patients and
others.
Design step-by-step
management systems.
5.
practice management
Though you should give positive feedback and encouragement throughout the day,
schedule formal reviews once
or twice a year. These are occasions for reviewing not only
what team members are doing
for the practice but also what
you can do for them in the way
of job satisfaction and career
development.
7.
Establish
a comprehensive
training program,
including scripts
based on system
documentation.
Give team members
constructive performance reviews.
6.
Hold effective meetings.
Use time-limited, agenda-driven
Daily Business Meetings™ to
prepare the team for the day
and remind them of what the
practice is all about (vision,
goals and targets). Reserve
brainstorming, troubleshooting, training sessions and
other larger issues for your
Monthly Business Reviews™.
Dr. Roger Levin is a third-generation general dentist and the Chairman and CEO of Levin Group,
Inc., the largest dental practice management and
marketing firm in North America. As a leading
authority on dental practice management and
marketing, he has developed the scientific
systems-based consulting method that will increase practice production and profitability, while
lowering stress. Dr. Levin has authored 65 books
and more than 3,700 articles. He presents 100
seminars per year worldwide.
www.northtexasdentistry.com
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NORTH TEXAS DENTISTRY
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