suring they are kept , and that the team is kept informed .”
The facility ’ s large conference room , specifically designed for multidisciplinary discussions of patients and their treatment , including digital audio-video presentation , projection and teleconferencing capabilities via high-speed internet access . “ We routinely confer and collaborate with colleagues in person and virtually , across the conference table or across the country .”
Why office-based surgery ?
According to Dr . Bates , “ Hospitals are expensive places to be , even for a few hours . That ’ s why we built our own operating and recovery facilities . Much of what we do is covered by medical insurance , and our staff is particularly adept at obtaining favorable predetermination of benefits for many of our patients . Some of these patients are still treated in the hospital . However , there are those patients who either have no insurance benefits , or their insurance has denied medically necessary treatment , and these patients still want to have the recommended surgery , but they can ’ t afford the amount required for even a brief hospital stay .” Just a few years ago , those patients had no options . Now , Texas Oral and Maxillofacial Surgery provides affordable services for those patients in a safe , comfortable , accredited environment that has been nationally recognized for its policies and procedures .
The practice has been successful in negotiating fees for anesthesia and nursing services for patients , so that there is full disclosure well in advance regarding costs . This eliminates the stressful overhanging cloud of simply not knowing the costs of treatment and allows patients to plan months in advance of incurring any charges , with no surprises .
Dr . Bates and his highly trained and experienced team are committed to providing the highest quality health care possible for their patients .
“ We find that patients undergoing even major surgery in our office-based surgery facility do better than those treated in the hospital , and we ’ re continuing to study this . It seems they recover faster , have fewer complications , and generally receive better care than hospitalized patients . Of course , patients treated in the office are carefully selected , and medically-compromised patients are managed differently than the routine healthy patient .” Surgery requiring extended care is scheduled at one of Dallas ' premier specialty surgical hospitals .
“ Nevertheless , in our own facility patients are greeted and dealt with by people whom they know and trust , and who know and care for them , having developed relationships over months of presurgical treatment . This makes a huge difference to the family .”
After recovery , patients are discharged from the facility in the care of a nurse who stays with them in their home or hotel overnight , providing one-on-one care not possible in a hospital setting . For patients from out-of-town , out-ofstate , or even out of the country , the practice has arrangements with nearby luxury boutique hotels , where patients can recover overnight or for a week in a “ hospi-tel ” environment exquisitely suited for many patients . “ We don ’ t have the shift changes , temporary workers , dietary mix-ups , overworked nurses , or any number of other surprises which are unfortunately common in the hospital environment . As we eliminate surprises , our results become increasingly predictable , allowing us to maintain the high degree of quality patient care and outcomes for which we strive .”
Raising the bar
Photo by Ray Bryant , Bryant Studios
“ From the beginning , we set out to provide oral and maxillofacial surgery services that emphasize quality and safety over volume or revenue ,” Dr . Bates explains . “ Our facility has been designed with that focus in mind . Our staff are highly trained and experienced to support that goal . Our continuous accreditation by The Joint Commission confirms that our efforts to set and maintain a high standard of care and safety have been successful and ensures that we will continue to meet and exceed our goals to provide excellent patient care .”
Texas Oral and Maxillofacial Surgery 3001 Knox Street ( at Knox and 75 ) Suite 301 , Dallas , TX ( 214 ) 824-8960 www . texasoms . com www . northtexasdentistry . com | NORTH TEXAS DENTISTRY 15