North Texas Dentistry Special Issue 2020 NTD SP ISSUE 2020 DE | Page 9

P R O F I L E AIRCO Gases brings service and transparency to a dental practice staple JEFF PALMER has more than 30 years of industry experience. He entered the medical and industrial gas industry after graduating from Baylor University in 1987 with a degree in Business Administration and a minor in Economics and Real Estate. As President of AIRCO Gases Southwest, he provides senior-level leadership for the team, helping the company reach its strategic goals and vision. He is also responsible for company culture and leads the sales team in development and growth. Jeff is an active member of First Baptist Church Grand Prairie. MICHAEL JONES began his gas career in 1990 as an account manager selling bulk tractor-trailer loads of atmospheric gases. He moved into the packaged gas side of the business, which led to gaining experience in the medical market providing medical gases and gas management for dental offices, as well as hospitals and surgery centers. With over 30 years in the gas industry, Michael has developed strong customer relationships with his clients by understanding the importance of customer service and providing a seamless gas supply that customers require in their practices. In his downtime, Michael enjoys woodworking, sports, and the outdoors. FOR MORE INFORMATION [phone] email: [email protected] AIRCO Gases provides medical gases and gas management for dental offices, as well as hospitals and surgery centers. AIRCO has become a leading choice for dentists who know the benefits of a higher level of service and professionalism. Jeff Palmer and Mike Jones together with the rest of the team at AIRCO combine their decades of experience with a fundamental commitment to customer service that truly offers a unique value to their customers. AIRCO provides medical and industrial gas in bulk, microbulk, and cylinders, and uses only the latest model tanks and units. They offer reliable, same-day delivery, 24 hours a day, 7 days a week, and provide an exceptional level of hands-on customer service. Jeff Palmer explains, “Our technicians provide gas cylinder installation and management, so the dental staff never has to risk injury moving a 200-lb. tank or struggle to hook a new tank up properly. We also provide ongoing preemptive maintenance and check for leaks to ensure safety and eliminate waste, and offer safety training to dentists and their staff members.” AIRCO technicians maintain up-to-date knowledge of the newest trends in equipment and technology. We’ll save you money! In most cases, dental practices use four tanks of oxygen for every tank of nitrous oxide. When technicians are incentivized to force dental practice deliveries into a fixed route, a common practice with most gas suppliers in North Texas, they typically remove tanks before they are empty, resulting in enormous waste and unnecessary cost to the customer. AIRCO instructs clients to call for a replacement tank when they switch to the reserve tank for efficient, continuous service. This ensures that a maximum amount of the product is used before the tank is replaced so nothing is wasted. Customers can call or email AIRCO directly anytime, day or night, so convenient, uninterrupted service is ensured at all times. We offer courteous, professional service. We work hard to minimize inconvenience to you, your patients and your staff. Rather than sending any driver who is available, your dental staff will appreciate seeing the familiar face of a technician they recognize and trust. And, while large suppliers often rely on massive 18-wheelers to deliver their product, the AIRCO delivery fleet includes both large and small trucks, so maneuvering through a small parking lot is never a hazard or an inconvenience for patients. We offer straightforward pricing. While all suppliers charge a delivery fee, many gas suppliers offer “discount” pricing, then tack on an administrative fee, a distribution fee, a fuel surcharge, and product surcharges (to offset any fluctuation in their product cost) with a complicated pricing structure that rivals the jibberish on your utility bill. AIRCO helps dental clients control costs with its straightforward, nomystery pricing structure. Outside of the standard delivery charge, all services are included and there are no add-on fees. Switching to AIRCO is simple and fast. For new dental clients, it costs nothing to switch providers and there is no first time set-up cost. Switching is a fast, simple process. We’re looking out for you. AIRCO clients feel confident that their gas supplier is a trusted, professional member of their team who is helping to serve their practice and protect the bottom line. “Our customers rely on us to provide personal, individualized service with the highest integrity,” notes Jeff Palmer. “We take pride in living up to that expectation and exceeding it every day we are on the job.” www.northtexasdentistry.com | NORTH TEXAS DENTISTRY 9