N O B L E
Karl Koster and Noble Systems
Join the PACE Board of Directors
Karl Koster, Chief Intellectual Property Counsel for Noble
Systems, has been named to the Professional Association
for Customer Engagement’s (PACE) National Board
of Directors. Mr. Koster also serves as Noble’s resident
expert on TCPA and Legislative Compliance.
PACE is dedicated to proactively balancing industry
best practices with current regulatory standards around
using these channels when contacting customers.
The association recently filed an appeal of the July
10th Federal Communication Commission’s (FCC)
Declaratory Ruling and Order, which expanded the
reach of the Telephone Consumer Protection Act
(TCPA). As a member of the Board of Directors, Mr.
Koster can provide valuable industry insight regarding
the impact of legislation on organizations’ customer
communication activities.
“Noble Systems has been providing industry-leading
solutions for over 25 years, and has been active in PACE,
and its predecessor the ATA, for over two decades,”
said Christine Haerich, PACE Senior Vice-President.
“Our association is very excited to have Noble Systems
represented on our Board, and Karl Koster is an ideal fit
as we navigate the regulatory environment.”
select noble users group
Save the Dates!
AMERICAS: April 20-22
Sandpearl Resort
Clearwater Beach, FL, US
EMEA:
22-23 June
The Lowry Hotel
Manchester, UK
APAC:
3-4 August
The Langham
Melbourne, AU
More information coming soon!
I N S I G H T S
Noble Receives Industry Recognition
for Innovations in Customer
Contact Technologies
TMC, a global integrated media company, has recognized Noble Systems
with two new awards for technology innovations. These awards distinguish
vendors for their success as innovators, thought leaders, and market movers
in the contact center and customer care industries.
The
Noble
Messaging
Management
Console
has received the “2015
CUSTOMER Contact Center
Technology Award”. The
Console allows companies
to manage multichannel
campaigns and content for auto-delivery of email and short message
service communications (SMS). The Console applies user-defined rules to
determine whether messages should be sent to specified contacts based
on business rules and DNC screening, to help ensure contact compliance.
Users can define messages to be sent to individual contacts as a result of
disposition codes or to groups of contacts via batch distributions, as well as
the frequency with which they are sent.
Noble Maestro version 8 has been named
a “2015 Product of the Year”. Maestro
provides an intuitive manager portal for
the Noble Enterprise Solution Suite, making
it easy for users to manage agents,
campaigns, lists, and data, assign contact
strategies,
coordinate
multichannel
activities, and control workflows.
Chris Hodges, Senior Vice President Sales
& Marketing Noble Systems, says, “The
Noble Maestro manager portal is a central
component of our Enterprise contact
center suite for premise and cloud-based platforms, and its intuitive design
and ease of use makes it a vital part of our users’ daily operations. The
Messaging Management Console helps our users implement new contact
strategies to provide more proactive and responsive service. We are
honored by TMC’s acknowledgment of our ongoing commitment to help
companies increase efficiencies, streamline workflows, and improve the
customer experience in today’s fast-paced, multichannel environment.”
“We’re pleased to recognize Noble Systems for their achievements,” said
Rich Tehrani, CEO, TMC. “Noble consistently develops innovation, quality,
and unique solutions to facilitate customer communications and which
positively impact the customer experience. I look forward to continued
excellence from Noble Systems in the future.”
Results of the 2015 CUSTOMER Contact Center Technology Award are
published in the July/August edition of CUSTOMER magazine. The 2015
Communications Solutions Product of the Year Award winners were
announced via press release.