Noble Systems Celebrates 25 Years of Innovation
and Service to the Contact Center Market
Letter from the CEO
Reflections on a Milestone Event
-1989 Noble Systems Logo
On August 29, 1989, Noble Systems began its mission to deliver innovative
products and services for the contact center marketplace. Throughout the last
two-and-a-half decades, our journey has taken us from a start-up technology
provider to one of the industry’s leading developers of contact center solutions.
Here are some milestone achievements from Noble Systems’ 25-year history:
> Founded in 1989, Noble Systems began as a small group of contact center
veterans who were looking to develop a new system for automating
outbound contacts. Today, Noble Systems has almost 400 employees in
offices around the world. The average tenure for employees is 5+ years.
> Noble has developed a world-wide network of offices to serve our
global client base. In July of this year, we opened our new state-of-theart corporate headquarters in Atlanta. In addition, we have offices in
Austin, Delhi, Manchester, Manila, Melbourne, Oklahoma City, São Paolo
and Sydney. Noble also has value-added reseller partners in Brazil, India,
Mexico, the Philippines, South Africa, the UK, and other countries.
> Noble solutions power millions of customer contacts every day, from
tens of thousands of agent stations at 4,000+ client sites around the world.
A 2014 Frost & Sullivan report ranks Noble as the leading outbound contact
center technology provider in the U.S. and one of the largest providers in
the world.
> Noble’s technology line has expanded from the ATOMS® automated
dialer to encompass a full range of products for the broad spectrum of
customer communications – including Unified Communications, Business
Process Management and Analytics. Noble’s Enterprise platform offers a
unified suite of multi-channel inbound, outbound and blended contact
processing, strategy planning, and resource management tools for
companies of all sizes.
> In 2012, Noble introduced an innovative Cloud platform which has
been growing at a tremendous pace. Noble’s unique offer is the only true
enterprise solution in the market, giving companies the full functionality of
our proven premise-based Enterprise platform in a cloud environment.
> Noble’s innovative development efforts have been rewarded numerous
times, receiving recognition from a variety of industry organizations. Most
recently, we have received awards for our Salesforce.com integration,
TCPA Wireless Compliance Solution, Mobile management tools, and cloudbased service offers.
> Noble Systems is actively involved within the industry as a member of
industry organizations, such as the AA-ISP, ACA, ARDA, ATA, DMA, SOCAP
and others. Working with these groups, Noble Systems is part of a unified
voice with a common goal to promote the contact center segment.
As a call center operator in 1985, I was facing the
same basic daily challenges that you deal with in
your organizations. I knew that
there had to be a more efficient
way for my agents to do their
jobs. Working with my father,
we assembled a small but
dedicated team and worked
to create the first automated
Noble dialer.
25 years ago, we incorporated
James K Noble, Jr
those efforts into Noble Systems
Corporation, with the goal of sharing this technology
with the contact center market to help other call
centers see the same gains in productivity and
profits that we had achieved. As one of our early
employees said recently, “When I started working
for Noble Systems, the entire company would go out
for lunch...at one table.” (That employee is Marcio
Santos, one of several 20+ year Noble veterans.)
It has been a tremendous experience to watch the
evolution of contact center technologies and to
see our organization emerge as a market leader
for unified and best-of-breed point solutions. Frost
& Sullivan recently named Noble Systems as the
#1 Provider in the Outbound Dialing Market for the
second consecutive year -- a year during which
we continued to increase marketshare over our
closest competitor. Never a group to rest on our
laurels, we are moving forward with introducing new
features and tools, such as our Real-Time Speech
Analytics solution and Total Contact best time to
call application that allows you to manage the use
of landline and wireless contacts to optimize your
chance of getting the right contact at the right time
while meeting compliance guidelines.
When I talk to our clients, the conversations often
begin with how our advanced technologies help
them succeed in their businesses, but they always
lead to the amazing quality of the people that make
up Noble Systems. Our success would not have
been possible without the team of professionals
that have joined us in the journey, and I am looking
forward to seeing what the next quarter century
has in store for us.
Powering Your Business
Americas Event • April 29 – May 1, 2015
Atlanta, GA • Westin Peachtree Plaza
Stay tuned for more information | www.nobleusersgroup.com/SNUG2015