N O B L E
CallTech Total Contact
Receives “Product of the
Year” Award
I N S I G H T S
Maestro Version 8 Gives You More
Features to Help You Manage Your
Contact Center Programs & Resources
Noble® CallTech™ Total Contact has been named a 2015 Product of the Year
Award winner by Customer magazine. CallTech Total Contact allows contact
centers to recapture productivity lost to the growing use of mobile phones and
increased calling regulations.
Research shows that how and when consumers answer a call is likely to be
different for cell phones versus landlines, with contact rates for mobile phones
reaching levels as high as twice the rate for landlines. Companies can use
enhanced analytics to increase right party contacts by determining which
numbers – mobile versus landline – to call at which time of day to get the
most desired result, making the most of every contact attempt. The advanced
analytics toolset also helps predict how the consumer’s behavior may vary
once they answer the call, based on the time of day and mode of contact.
Combining these two pieces of powerful information provides an improved
chance of getting both a RPC and the outcome that they desire from the call.
Noble® Maestro version 8 is an update of our flagship
offering for contact center management and reporting.
Noble Maestro provides an intuitive manager portal
for the Noble Enterprise Solution Suite, making it easy
for users to manage campaigns, lists, and data, assign
contact strategies, schedule multichannel activities,
and control workflows.
With the additional challenges set forth by increasing regulations (such as
TCPA) and their impact on call center productivity, it is more important than
ever to utilize effective calling strategies. Noble’s CallTech and Total Contact
products are available for both its premise and cloud Enterprise contact
center environments, and can also be integrated with third-party contact
management platforms.
Key Enhancements and Features include:
Enhanced IVR Features – create more robust IVR
workflows including in-call IVR recording, subscript
routing, & language support, with an improved user
interface that makes working with scripts easier than
ever before
New ASR Support – allow customers to speak responses
to IVR menus using automated speech recognition,
rather than using keypad entries
Americas Apr 29-May 1 | Atlanta
registration ends April 3rd
APAC
20-21 May | Gold Coast registration ends 24th April
EMEA
17-18 June | Manchester registration ends 1st June
Making more contacts. Improving the customer experience. Maintaining
compliance. Increasing efficiencies. These are the hallmarks of today’s
contact center operations. Noble’s customer contact technologies
power your business, helping you build better strategies, streamline
processes, and reduce costs, so that you can work faster and smarter.
SNUG 2015 presents an interactive environment where you can explore
how Noble’s Unified Communications, Business Process Management and
Analytics solutions enable your business to face these challenges, giving
you the information you need to make decisions and the advanced tools
to execute your strategies, allowing you to focus on growing your business.
Join us to learn how Noble solutions can impact your business, and gain
knowledge and take-aways that you can apply to your operations.
Enriched Dialing Management – improve dialing
controls with upgraded filters for call time window
settings, minimum attempts to a phone type before
moving to the next phone type, and enhanced area
code update manager tools
Improved Appointment Management – maintain
calendars & schedule appointments more easily with
a new Appointment Maintenance tool that allows
users to create appointment schedules, and a new
Appointment Manager tool to view & administer
scheduled appointments
Upgraded Multichannel Tools – manage multiple
channels with new configuration utilities and reports to
track non-call activities, such as SMS, email, & webchat
The Maestro v8 upgrade includes a number of
additional enhancements in other areas and is available
free for clients on active support plans. Some tools
are dependent upon licensed software options. Your
Account Manager can help you learn more.