N O B L E I N S I G H T S
The Payment Challenge ( continued from page 2 )
Secure Payment Assist is ideal for for collections , sales and services organisations that want to process payments safely and efficiently . Agents stay engaged with the customer during and after the payment transaction , but the credit card data is never exposed .
• Agents do not see or hear info being entered
• Credit card info never enters the database
• Agents are available throughout the call to provide assistance
• Workflow and payment scripts are customisable
Secure Payment Assist is available as part of Noble ’ s premise and cloud-based solution suites . Contact your Sales Specialist to learn more .
Noble Enterprise Platform is Voted a Favourite Technology Solution
Noble IP Update
Our IP Innovations initiative continues to produce strong results from employee contributions . Growing our patent portfolio is a key component in protecting our users ’ investments in their Noble platforms , and in safeguarding the technologies for the future .
Our IP team has successfully acquired 14 new patents thus far in 2017 – an almost 60 % increase over the same period in 2016 . Some of Noble ' s technology innovations in these patents include :
• " Using a Speech Analytics System to Control Whisper Audio " ( 9,674,357 )
• " Compliance Management of Recorded Audio Using Speech Analytics " ( 9,544,438 )
• “ Telephone Call Processing Modifications Related to Call Acceptance for an Incoming Call Received at a Contact Centre ” ( 9,560,210 )
• " Accurate Dispositioning of a Telephone Call by Reconciliating Cause Codes with In-Band Audio Information " ( 9,538,009 )
Noble Systems is pleased to have placed third in this year ' s Top 10 Contact Centre Software and Technology Awards from CallCentreHelper . com ( a leading online industry magazine ). Awards are voted on by members of the website ' s community .
Here ’ s what some of our users said in casting their votes :
“ The Noble system has transformed our operations with its ease of use and automation . ”
“ Noble has enabled many improvements in my operations – none more so than the efficiency gains and the ability to manage our regulatory obligations when it comes to silent calls and abandonment rates . ”
“ Composer is the best scripting tool I have found in the marketplace , with easy to use integration . ”
“ The support though is second to none ! A great team of people that know their industry & tech exceptionally ! ”
“ Great company to deal with and the product is head and shoulders above anything else on the market . ”
“ Noble ' s Composer Desktop Designer is an under-rated product . It is very flexible and feature rich . ”
“ It is functionally gifted and delivers a total contact centre solution for inbound-outbound and omnichannel strategies , including cradle-to-grave reporting . All in all , it ’ s very user friendly and totally customisable . ”
Ticket Portal
The myNoble portal gives you access to real-time information on your support tickets , so you manage support issues and technical assistance requests . The user portal retrieves all open tickets for a specific account and provides users with a history of recent account activity .
• View ticket status and updates in real-time
• Review ticket history
• Generate reports on open issues
• Download Release Notes
• Subscribe to Product Release Note Notifications
• Certified Users can open new tickets and add notes directly into the ticketing system
Need a myNoble account ? Send a request to myNoble @ noblesystems . com .