Service that speaks
your language
Worldwide, we ensure that highly qualified
experts devote themselves to your machine.
At WMF, it is not as simple as machines rolling
off the production line, being sold and forgotten.
What happens next is just as important. Now
the coffee machine needs to be installed at its
operation site. It needs to boost sales and tickle
tastebuds with delight. And to enable it to do
this for as long and trouble-free as possible,
we at WMF uphold an extensive, personalised
service. Regular, advanced training at WMF
training centres ensures that all the knowhow
connected to your machine will be exclusively
Just like our
WMF machines, our
service is always
technologically
state-of-the-art.
passed on to highly qualified contractors and
service technicians, in order to provide you
with first-class, on-site service and reliable
maintenance.
WMF builds and invents high-tech machines,
and our service guarantee offers them “special
treatment” throughout their coffee-machine-
lives. When a coffee machine leaves the WMF
premises, there are no final goodbyes following
the purchase. Quite the opposite. Because
from this moment on, service is always there
for the customer – wherever and whenever.
16 WMF | We love coffee
And they need it. For, as simple as our machines
are to operate, the high-tech workings behind
them are complex. That’s why WMF service starts
right at coffee machine maintenance level.
The service technician checks your machine
thoroughly and systematically, cleaning and
descaling it when required. After all, only a well-
maintained machine can guarantee consistently
superb coffee specialities. And ultimately,
that’s what we all want: indulgence that is a
real experience. For this reason, your service
technician is also there for you when adjusting
your coffee-making product and inducting service
staff, or even to provide tips on quality coffee.
If necessary, he can refer specific technical
questions to an experienced Customer Support
team in Geislingen. High-quality service is
permanently upheld via an additional download
area: training updates, up-to-date service
documentation or information about technical
changes are all available here.